Igrač iz Grčke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Grčke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Zdravo...
Nadam se da možete da mi pomognete..nije toliko za veliku sumu...ali zato što mi se rugaju i ne daju mi odgovor.
Svaki dan čim prođe veče otkazuju mi povlačenje bez da mi kažu razlog..niti mi objašnjavaju više razloga..ono što mi stalno govore je da njihovi tehničari rade i da će to učiniti čim moguće....
Hello...
I hope you can help me..it's not so much for the big amount...but it's because they are mocking me and not giving me an answer.
Every day as soon as the evening goes by they cancel my withdrawal without telling me the reason..nor do they explain to me any more reason..what they keep telling me is that their technicians are working and they will do it as soon as possible....
Γεια σας...
Ελπίζω να με βοηθήσετε.δεν είναι τόσο πολυ για το μεγάλο ποσό...αλλά είναι επειδή με κοροϊδεύουν και δεν μου δίνουν απάντηση.
Κάθε μέρα μόλις πάει βράδυ μου ακυρώνουν την ανάληψη χωρίς να μου λένε τον..λόγο...ούτε μου εξηγούν για πιο λόγο..αυτο που μου αναφέρουν συνέχεια είναι ότι οι τεχνικοί τους εργάζονται και θα κάνουν το ταχύτερο δυνατό....
Dear kiriakospapagiann,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Da je moje povlačenje obrađeno i zadržano tamo, ne bih imao problema. Čekao bih.
Ali ja vam kažem da oni to ponište bez da mi kažu razlog... i novac se vraća na račun. Ništa mi ne objašnjavaju i stalno mi govore iste stvari...
If my withdrawal was being processed and held there I would have no problem.I would wait.
But I'm telling you that they cancel it without telling me the reason... and the money is returned to the account. They don't explain anything to me and keep telling me the same things...
Αν η ανάληψη μου ήταν σε επεξεργασία και διατηροταν εκεί δεν θα είχα κανένα πρόβλημα.θα περίμενα.
Όμως σας λέω ότι μου την ακυρώνουν χωρίς να μου λένε τον λόγο...και τα λεφτά τα γυρίζουν στο λογαριασμό.δεν μου εξηγούν τίποτα και όλο μου λένε τα ίδια και τα ίδια...
Dozvolite mi da istaknem da nisam povezan..sa mejlom..već brojem mobilnog telefona.
Takođe treba da naglasim da sam se i ranije bez problema povukao na isti način.
Let me point out that I am not connected..with an email..but a mobile phone number.
I should also emphasize that I had previously withdrawn without any problems in the same way.
Να σας τονίσω πως δεν έχω συνδεθεί..με email..αλλά αριθμό κινητου τηλεφώνου.
Επίσης να τονίσω πω πιο παλιά είχα ξανακάνει ανάληψη χωρίς κανένα πρόβλημα με τον ίδιο τρόπο.
Dragi kiriakospapagiann,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear kiriakospapagiann,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.