The player from Russia deposited 50,000 USDT. After a month he decided to play, however, his account was blocked for KYC verification, despite providing documents, the account has remained blocked for playing so the player requested a withdrawal. So far, he has only received 31,400 USDT, with the casino attributing the delay to technical issues. We contacted the casino and concluded that there might have been reasons to block the player's account, but we recommended the player to turn to Gaming Curacao and submit a complaint to them, since the licencing authprity has more tools to help players. The complaint was closed until there's an update from Gaming Curacao.
Igrač iz Rusije je deponovao 50.000 USDT. Nakon mesec dana kada je odlučio da igra, međutim, njegov nalog je blokiran radi KIC verifikacije, uprkos pružanju dokumenata, nalog je ostao blokiran za igranje pa je igrač zatražio povlačenje. Do sada je primio samo 31.400 USDT, a kazino je kašnjenje pripisao tehničkim problemima. Kontaktirali smo kazino i zaključili da su možda postojali razlozi za blokiranje naloga igrača, ali smo preporučili igraču da se obrati Gaming Curacao i podnese im žalbu, pošto ovlašćenje za licenciranje ima više alata za pomoć igračima. Žalba je zatvorena dok ne dođe do ažuriranja od Gaming Curacao.
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