zdravo,
Imajte na umu da smo već odgovorili na žalbu u vezi sa „Igračevo povlačenje je odloženo".
Nažalost, klijent nije bio kooperativan i nije dostavio traženu potvrdu banke, što bi nam omogućilo da nastavimo našu istragu. Ako umesto toga odluče da potroše sredstva, ne možemo se smatrati odgovornim za eventualne gubitke.
Naš sajt nudi nekoliko opcija za samoisključivanje. Klijent je prvobitno odabrao alatku za odgovorno kockanje za privremeni period hlađenja, koji je kasnije otkazan na njihov zahtev bez kontaktiranja podrške.
Klijent nije kontaktirao podršku u vezi sa ovim pitanjem niti je podneo zvanični zahtev za samoisključivanje putem naznačene e-pošte koja je navedena u našim pravilima. Više detalja možete pronaći u našoj politici odgovornog kockanja na našoj veb stranici.
Pošto je odluka da se igra bila na kupcu, kompanija ne može preuzeti odgovornost.
Na računu nema preostalih sredstava i ovaj slučaj se može smatrati zaključenim.
Ukoliko kupac želi da formalno eskalira žalbu, spremni smo da obezbedimo svu neophodnu dokumentaciju.
Pozdrav.
Hello,
Please note that we have already responded to the complaint regarding the "Player’s withdrawal is delayed."
Unfortunately, the customer has not been cooperative and did not provide the requested bank confirmation, which would have allowed us to continue our investigation. If they chose to spend the funds instead, we cannot be held responsible for any resulting losses.
Our site offers several self-exclusion options. The customer initially selected the Responsible Gambling tool for a temporary cool-off period, which was later canceled at their request without contacting support.
The customer did not reach out to support regarding this matter nor did they submit an official self-exclusion request via the designated email provided in our rules. You can find further details in our Responsible Gambling policy on our website.
As the decision to play was the customer’s, the company cannot assume liability.
There are no remaining funds in the account, and this case can be considered closed.
If the customer wishes to escalate the complaint formally, we are prepared to provide all necessary documentation.
Regards.
Automatski prevedeno:
