Zdravo draga ekipa. Naišao sam na veliki problem u onlajn kazinu, ne znam gde da se obratim za pomoć, sva nada je na vama. Situacija je sledeća, igrao sam u ovom kazinu više od godinu dana, izgubio veliku sumu novca za sve ovo vreme. Pre pola godine tražio sam da blokiram pristup svom nalogu, zbog razvijene zavisnosti od kockanja. Blokirali su ga. Ali kasnije, zbog nekontrolisane želje da igram, ponovo sam je odblokirao. I počeo sam da gubim još više novca. U poslednje vreme, potpuno zavisan, nisam povlačio ni velike dobitke, već sam nastavio da igram. Što je dovelo do toga da sam u poslednjih mesec i po dana II izgubio sumu od 8000€ koja mi je bila potrebna za operaciju uklanjanja disk hernije. Kontaktirao sam službu podrške sa zahtevom da ponovo blokiram pristup nalogu, objasnio sam da sam u veoma jakoj zavisnosti od kockanja. I tražio da vratim novac samo za ono što sam izgubio u poslednjih mesec i po dana, ovaj iznos je 8000€ Blokirali su mi račun, ali više dijaloga sa mnom nisu vodili. Na moje molbe, žalbe uopšte ne odgovara. Na pisma se ne odgovara. Takođe sam kontaktirao servis koji je naveden na sajtu kazino za žalbe A**********, Tražili su od mene da dam snimke ekrana blokiranja i prepiske. Sve sam dao, ali su mi odgovorili da treba da se obratim nadležnom organu za kockanje. I nema više pomoći od njih. Tražim samo pomoć da mi vrati sumu od 8000€, ovo je samo deo sume koju sam izgubio, ali za mene je od vitalnog značaja. Ako možete da mi pomognete sa ovim pitanjem, molim vas da mi pomognete. Ili ako je to van vaše moći, molim vas da mi date savet gde da idem. Zaista računam na vašu podršku i pomoć. S poštovanjem, Oleksandr S*****, takođe vam dajem prepisku i screenshotove moje prepiske
Hello dear team. I have encountered a big problem in online casino casinoly I don't know where to turn for help, all hope is on you. The situation is this, I played in this casino for more than a year, lost a large sum of money during all this time. Half a year ago I asked to block access to my account, due to the developed gambling addiction. They blocked it. But later, due to the uncontrollable desire to play, I unblocked it again. And I started losing even more money. Lately, being completely dependent, I did not withdraw even large winnings, but continued to play. Which led to the fact that over the last month and a half I I lost the sum of 8000€ which I needed for an operation to remove a herniated disc. I contacted the support service with a request to block access to the account again, I explained that I was in a very strong gambling addiction. And asked to return the money only for what I lost in the last month and a half, this amount is 8000€ They blocked my account, but no more dialogues with me did not conduct. My requests, complaints do not respond at all. Letters are not answered. I also contacted the service that was indicated on the site casinoly for complaints A**********,They asked me to provide screenshots of the blocking and correspondence. I provided everything, but they replied that I should contact the relevant gambling authority. And no more help from them. I only ask for help to return me the sum of 8000€, this is only a part of the sum that I lost, but for me it is vitally important. If you can help me with this issue, I beg you to help. Or if it is beyond your power, please advise where I can go. I really count on your support and help. With respect, Oleksandr S***** I also give you the correspondence and screenshots my correspondence
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