Dragi mishraabhai4510,
Da, postoji ažuriranje, ali se bojim da vas neće usrećiti.
Nakon pregleda podataka iz kazina, ispostavilo se da ste nekako zaboravili da pomenete da imate drugi nalog u Casinoli-u. Ili, s obzirom na navedene detalje, bilo bi veoma teško, odnosno nemoguće dokazati suprotno. Iako izgleda da nije bilo nikakvih ili minimalnih podudaranja u podacima povezanih naloga, kazino ima opcije da otkrije povezane naloge na druge načine, na vašu nesreću.
Ovu žalbu zatvaramo kao neopravdanu iz sledećih razloga:
- Kršenje odredbi i uslova – više naloga
- Pružanje lažnih informacija/prikrivanje važnih činjenica u procesu istrage
- Optužbe se verovatno odnose na sportsko klađenje i kršenje pravila koja regulišu sportsko klađenje (objašnjenje u vezi sa sportskim klađenjem i pritužbama na casino.guru je pomenuto gore)
Kazino je postupio ispravno iu skladu sa svojim uslovima. Dobitak je konfiskovan, ali će vam poslednji depozit biti vraćen. Drugi račun registrovan ranije ostaje otvoren.
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje koji reguliše kazino. U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Puno vam hvala, Casinoli tim, na pružanju informacija i vašoj saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear mishraabhay4510,
Yes, there is an update, but I am afraid it will not make you happy.
After reviewing the data from the casino, it turned out that you somehow forgot to mention that you have another account at Casinoly. Or, considering the provided details, it would be very difficult or rather impossible to prove otherwise. Although it looks like there were no or minimum matches in the data of the linked accounts, the casino has options to detect linked accounts in other ways, unfortunately for you.
We are closing this complaint as unjustified due to the following reasons:
- Breaching the Terms and Conditions - multiple accounts
- Providing misleading information/concealment of important facts in the process of investigation
- The allegations likely relate to sports betting and violation of rules governing sports betting (an explanation regarding sports betting and complaints on casino.guru was mentioned above)
The casino acted correctly and in accordance with its terms and conditions. The winnings were confiscated, but your last deposit will be refunded. The other account registered earlier remains open.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, Casinoly Team, for providing information and your cooperation!
Best regards,
Branislav, Casino.Guru
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