The player from Greece had attempted to withdraw a total of 1500 euros, but the money was never received even though it had been removed from the account. The casino had vaguely mentioned account verification as a reason. Despite multiple attempts to confirm his card, the issue had remained unresolved for over a month. We had asked the player to provide additional information including his deposit, bonus, and betting history, as well as the communication history with the casino. However, due to the player's failure to respond with the requested information, we couldn't investigate the issue further and had to reject the complaint.
Igrač iz Grčke je pokušao da podigne ukupno 1500 evra, ali novac nikada nije dobio iako je skinut sa računa. Kazino je nejasno pomenuo verifikaciju računa kao razlog. Uprkos višestrukim pokušajima da se potvrdi njegova kartica, problem je ostao nerešen više od mesec dana. Zamolili smo igrača da pruži dodatne informacije uključujući njegov depozit, bonus i istoriju klađenja, kao i istoriju komunikacije sa kazinom. Međutim, zbog toga što igrač nije odgovorio na tražene informacije, nismo mogli dalje da istražimo problem i morali smo da odbijemo žalbu.
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