CasinoMarriott - Povlačenje igrača kasni.

Started playing in January 21. Completed verification. Requested several withdrawals 17/01/21 as their system seemed to limit individual withdrawal amounts. Waited 2 weeks and then emailed to chase. Received an email saying my withdrawal of €900 had been denied and that they would issue €300 ( said the most I could withdraw was 10 x deposit amount). They advised it would be paid into my bank. To date I have never received this and despite numerous emails - have had no reply. In the meantime I continued playing and won further and requested withdrawals on 13/02/21. of €550. On 18/02/21 I revived a payment of £459.83 which was lower than I would have expected on converting €550 but none the less I was pleased to receive. However the €300 has still not been received, since then I requested another 2 withdrawals totalling €900 on 24/02/21, and have not received these either. I have emailed quite a few times advising this and have also gone onto their chat service, it they have just fobbed me off each time. I am extremely unhappy with this casino. Their terms and conditions advise payment in approximately a week ( worst case scenario).

More frustratingly, they NEVER reply to my emails.

Please can you help?

Dear Littlebetts,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payments are still pending inside your account without being processed or they’ve been sent but never reached you? Could you please advise if you have received any transaction tracking number from the casino?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronella. The €300 dated 17th Jan shows as paid ( but I have never ever received it). The €900 requested 24/2/21 still shows as pending.

Regards

Lisa

Thank you very much, Lisa, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lisa.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Casino Marriott to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Lisa.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation.

Best regards, Jozef

Casino.Guru