Dragi CasinoGuru timu,
Pišem da bih zvanično podneo žalbu protiv CasinoMega u vezi sa nepravednim zatvaranjem mog naloga i konfiskacijom mog dobitka. Nakon što sam pretražio onlajn i video brojne slične žalbe, osetio sam potrebu da podelim svoje iskustvo.
Kao VIP igrač, često sam igrao na njihovom sajtu, dobijao redovne bonus ponude i bio sam ohrabren da nastavim da igram. Moj nalog je prethodno verifikovan, pošto sam ranije uspešno podizao dobitke. Međutim, nakon mojih najnovijih dobitaka 24. novembra 2024, primetio sam neobičan obrazac - CasinoMega me je stalno ohrabrivao da igram više.
Kada je moje povlačenje odloženo, više puta sam se obratio podršci i svaki put sam dobio uveravanje da će moje povlačenje biti obrađeno. Uprkos ovim uveravanjima, moj račun je iznenada zatvoren bez upozorenja, moj dobitak je konfiskovan, a moj depozit je vraćen. Dobio sam e-poštu u kojoj se navodi da je moj nalog zatvoren, ali nije dato valjano objašnjenje.
CasinoMega je refundirao moj depozit od 245 €, ali moj zakoniti dobitak od 4,493,10 € ostaje neisplaćen. Ova odluka je potpuno neopravdana. Uvek sam se pridržavao uslova i odredbi platforme, i kao lojalan VIP igrač, smatram da je krajnje nepravedno što je moj nalog blokiran tek nakon što sam osvojio značajan iznos. Verujem da je ovo učinjeno u lošoj nameri i zahtevam da se slučaj potpuno preispita.
Obavestite me kako mogu da nastavim sa podnošenjem bilo kakvih pratećih dokaza ako je potrebno. Cenim vaše vreme i pomoć po ovom pitanju i radujem se vašem brzom odgovoru.
Srdačan pozdrav,
Vibor
Dear CasinoGuru Team,
I am writing to formally file a complaint against CasinoMega regarding the unfair closure of my account and the confiscation of my winnings. After searching online and seeing numerous similar complaints, I felt compelled to share my own experience.
As a VIP player, I frequently played on their site, received regular bonus offers, and was encouraged to continue playing. My account had been previously verified, as I had successfully withdrawn winnings before. However, after my most recent winnings on November 24, 2024, I noticed an unusual pattern - CasinoMega kept encouraging me to play more.
When my withdrawal was delayed, I reached out to support multiple times, and each time, I was assured that my withdrawal would be processed. Despite these reassurances, my account was suddenly closed without warning, my winnings were confiscated, and my deposit was refunded. I received an email stating that my account had been closed, but no valid explanation was provided.
CasinoMega refunded my €245 deposit, but my rightful winnings of €4,493.10 remain unpaid. This decision is completely unjustified. I have always complied with the platform’s terms and conditions, and as a loyal VIP player, I find it extremely unfair that my account was only blocked after I won a significant amount. I believe this was done in bad faith, and I request a full review of the case.
Please let me know how I can proceed with submitting any supporting evidence if required. I appreciate your time and assistance in this matter and look forward to your prompt response.
Best regards,
Vibor
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