Dragi osushitabetai ,
Kontaktirao sam predstavnika kazina van ove teme, ali nažalost, nisam dobio ništa više od nepotkrijepljenih navoda bez ikakvih potkrepljujućih dokaza. Kao rezultat toga, moram da označim ovu žalbu kao nerešenu zbog nedovoljnih dokaza koje je pružio kazino . Nažalost, bez njihove saradnje, malo više se može učiniti.
Razumem da ovo nije ishod kojem ste se nadali. Međutim, nerešena žalba će dovesti do smanjenja rejtinga kazina, što ih na kraju može podstaći da promene svoj pristup. Ako kazino odluči da odgovori u budućnosti, odmah ćemo ponovo otvoriti žalbu i obavestiti vas putem e-pošte.
U međuvremenu, preporučujem da kontaktirate Upravu za licenciranje Gaming Curacao i podnesete zvaničnu žalbu. To možete učiniti tako što ćete poslati rezime svog problema na complaints@gaming-curacao.com . Uprava za igre na sreću ima više resursa i alata za pomoć igračima u ovakvim situacijama.
Za dodatne smernice o tome kako da pravilno podnesete žalbu regulatoru, posetite: https: //casino.guru/submitting-complaints-to-regulators .
Ako vam je potrebna bilo kakva pomoć oko podnošenja žalbe ili ako dobijete odgovor od regulatora, slobodno me kontaktirajte na jakub.m@casino.guru .
Izvinjavam se što nisam mogao da ponudim više pomoći po ovom pitanju.
Srdačan pozdrav,
Kubo
Dear osushitabetai,
I have reached out to the casino representative outside of this thread, but unfortunately, I received nothing more than unsubstantiated allegations without any supporting evidence. As a result, I must mark this complaint as unresolved due to the insufficient evidence provided by the casino. Regrettably, without their cooperation, there is little more that can be done.
I understand that this is not the outcome you were hoping for. However, the unresolved complaint will lead to a decrease in the casino’s rating, which may eventually encourage them to change their approach. If the casino chooses to respond in the future, we will promptly reopen the complaint and notify you via email.
In the meantime, I recommend contacting the Gaming Curaçao Licensing Authority and submitting a formal complaint. You can do this by sending a summary of your issue to complaints@gaming-curacao.com. The Gaming Authority has more resources and tools to assist players in situations like this.
For additional guidance on how to properly submit a complaint to the regulator, please visit: https://casino.guru/submitting-complaints-to-regulators.
If you need any assistance with submitting the complaint or if you receive a response from the regulator, feel free to contact me at jakub.m@casino.guru.
I apologize that I could not offer more assistance in this matter.
Best regards,
Kubo
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