Hvala vam na odgovoru i pruženim dokazima, Nicolas / CasinoVibes tim.
Poštovani zhivko550,
Nakon detaljnog pregleda informacija i dokaza koje je dostavio kazino tim, zaključeno je da je vaša igra ponovo uključivala nedozvoljene tehnike, što vam je dalo nepravednu prednost. CasinoVibes tim i provajder igara su to označili, odražavajući ranije okolnosti u Stelario kazinu.
Nažalost, nakon prikupljanja svih relevantnih informacija, moramo da odbijemo ovu žalbu jer se smatra neopravdanom zbog kršenja odredbi i uslova kazina, kao što vam je prethodno saopštio tim kazina. Podstičemo vas da se striktno pridržavate pravila, jer će uključivanje u zabranjenu igru u bilo kom kazinu takođe rezultirati odbacivanjem budućih žalbi.
Žao nam je što nismo mogli dalje da vam pomognemo po ovom pitanju. Ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno nam se obratite.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for your response and the provided evidence, Nicolas / CasinoVibes team.
Dear zhivko550,
Following a thorough examination of the information and evidence submitted by the casino team, it has been concluded that your gameplay once again involved techniques that are not permitted, which granted you an unfair advantage. The CasinoVibes team and the game provider both flagged this, mirroring the earlier circumstances at Stelario Casino.
Regrettably, after compiling all relevant information, we must decline this complaint as it is deemed unjustified due to violations of the casino's terms and conditions, as previously communicated to you by the casino team. We encourage you to strictly adhere to the rules, as engaging in prohibited gameplay at any casino will result in future complaints being dismissed as well.
We regret that we could not assist you further in this matter. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us.
Best regards,
Michal
Casino Guru
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