CasinoWin.bet - Povlačenje igrača kasni.

Hello

I made a withdrawal request on 12th May, initially I was told it will be processed within 7-21 days. It has now gone past 21 days and my withdrawal status hasn't changed. I contacted the Casino via live chat and email. And I get same replay everytime "As I can see, your payout is pending, which means it will go through the standard verification process - gaming, account and financial history. We understand your concern, but sometimes the withdrawal process takes a little longer than expected so you just need to be patient. You will definitely be informed as soon as it is processed. Thank you for your understanding".

My account is fully verified, I just don't know why isit taking so long.

Any help will be much appreciated.

Regards

Jahanzeb

Dear Jahanzeb,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Johanzeb, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jimmy787,

I looked at your complaint and will do my best to help you. I would like to invite Casinowin.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Jimmy787,

Apologies you have to wait so long for your withdraw.

We had some internal issues and most of them are solved now.

Let me check your account and when all is ok, I will personally take care of it.

I ask you to be a bit more patience, you will receive your money when all is verified, I just can`t give you a final date now.

CS Team

Hello

Casinowin.bet, did you manage to check my account?

Will my withdrawal be process anytime soon?.

Regards

Jahanzeb

We would like to ask the Casinowin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Just to update, casino has stop responding to emails now.

Withdrawal still pending.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.