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I made several deposits to this website and only 2 of them were credited I complained and was told they would be refunded to my account which it never has been. I managed to make a withdrawal on the 2nd of September for 200 pounds and still it has not been completed they keep telling me I will be updated when they are yet this never happens and I am being ignored now by email. So not only was I not refunded the 45 pound missing deposits which they are aware of I have also not received my withdrawal which I have all confirmation of with emails and all screenshots of chats.

Hello Cheryl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

What payment method did you use for deposit? Do I understand it correctly that you did not receive your refund but you was able to withdraw? How long have you been waiting for the refunds?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Hello I used my visa but they took it through bpwallet. I deposited 5 times and it was only credited to the account twice. I told them and I am

still waiting for the 3 missing deposits totalling 45 pounds to be refunded. I made a withdrawal as I won 200 pounds with the two deposits that were credited to the account yet I have not had the withdrawal of 200 pound either and they do not seem to care I will forward you the information you have asked for. Thank you (I have also contacted bpwallet about the deposits and they said they went to the merchant)

Just to be clear they have not paid the withdrawal either it has been going on since the 2nd of September. Thanks

Thank you Cheryl for providing additional information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Casino.guru

Hello Cheryl,

I looked at your complaint and will do my best to help you. I would like to invite CasinoWin.bet into this conversation. Casino, can you please specify what is the problem with the player’s deposit and withdrawal?

We would like to ask the CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.