Uplaćeno na Casitsu putem promotivne e-pošte (ne prvi depozit), na mom računu je ostalo oko 450 € kada sam odlučio da povučem. Sve što sam dobio je greška pri povlačenju (pogledajte sliku 1) "Greška pri povlačenju. Molimo proverite podatke ili kontaktirajte podršku". Nema greške prilikom deponovanja. U tom trenutku sam shvatio da je u osnovi moj račun igrača podešen na način da mogu da napravim depozite, ali je opcija povlačenja blokirana.
Prvo sam primetio da su na stranici profila neka polja poništena ili prazna (informacije koje unesete prilikom registracije, ime, adresa itd, pogledajte sliku 2) koja nisam ostavio praznim! Pošto ne mogu sam da uređujem, biram ili poništavam bilo šta na stranici profila, kontaktirao sam podršku u vezi sa problemom i da unesem adresu rečeno mi je da pošaljem račun za komunalne usluge. Pošto radim u jednoj, a živim u drugoj zemlji poslao sam im dokaz adrese iz zemlje u kojoj sam radio na bankomatu i iz koje sam se prijavio. Rekli su da je to faktura za stanarinu, a ne račun za komunalije, odbili su je i rekli da zapravo moram da pošaljem ne 1 već 2 dokaza o adresi da bih promenio podatke o profilu. Kasnije su im poslali i račune za vodu i struju sa svim ostalim dokumentima na verifikaciju (vidi sliku 3). Čekao sam nekoliko dana, kontaktirao podršku oko vremenskog okvira pregleda, rekli su mi da čekam još.
U jednom trenutku sam dobio mejl da je moj nalog zatvoren zbog korišćenja VPN-a i da je zabranjeno korisnicima da otkrivaju svoju lokaciju. Dakle, u suštini ono što se dogodilo je da sam nakon što sam želeo da ispravim polje adrese optužen da sam sakrio svoju lokaciju. Vidite logiku u tome? Ni ja. Nisam koristio VPN niti sam osvojio od besplatnog bonusa, već sam deponovao..
Mislim da je VPN politika kasnije primenjena i zapravo je smešna, jer je obično preporučuje većina kazina prilagođenih kriptogramima. Koliko sam čuo, oni (casitsu i DAMA) zapravo dozvoljavaju korišćenje i povlačenje VPN-a i koriste ga samo kao izgovor ako im zatreba. Zato preporučujem korisnicima da provere svoj profil, uslove i uslove i da li vaš pretraživač možda ima ugrađeni VPN. Čini se da nikada nije poslato pismo o bilo kakvom VPN-u, samo su promenili tekst na stranici T&C i možda mame ljude da polože novac samo da bi ga kasnije zaplenili. Čak i ako igrate sa legalne teritorije, vaša zemlja je možda poništena na profilu.
Dokumenti koje sam poslao nikada nisu ni pregledani (vidi sliku 3) i samo su zatvorili moj račun sa stanjem od 450€ nakon prihvatanja mojih depozita i rekli da nisam uspeo da verifikujem. Takođe se ne mogu prijaviti. Kada sam pitao o preostalom stanju i žalbi - ni reči, i niko više ne odgovara na mejlove. Takođe sam im poslao moju LTC adresu da pošaljem moja preostala sredstva pošto je LTC poslednji metod deponovanja. Čekao sam, ali još ništa nije poslato. Ne mogu preporučiti uplatu na bilo koji bankomat kazina DAMA NV.
Bilo bi mi drago kada bi Casitsu mogao da podeli dokaze da koristim VPN i bez razloga ne plaćam preostali iznos od 450€.
Deposited to Casitsu via promo email (not first deposit), had like 450€ left on my account when I decided to withdraw. All I got was a withdrawal error (see pic 1) "Withdrawal error. Please check the data or contact support". No error when depositing. At that point I realised that basically my player acc was set up in a way where I could make deposits but the withdrawal option is blocked.
First I noticed that on profile page some fields have been deselected or empty (info you submit when registering, name, address etc, see pic 2) that were not left empty by me! Since I cannot edit, select or deselect anything on profile page myself I contacted support about the issue and to input address I was told to send an utility bill. Since I work in one and live in other country I sent them proof of address from the country I was working atm and logged in from . They told it was rent invoice not utility bill, rejected it and told I actually had to send not 1 but 2 proof of addresses to change profile info. Later sent them water and electricity bill aswell with all other docs for verification (see pic 3). Waited for few days, contacted support about review timeframe, they told me to wait more.
At one point got an email that my account is closed for using VPN and it is forbidden for users to disclose their location. So basically what happened was that after I wanted to correct the address field I was accused of concealing my location. See the logic in that? Me neither. I was not using a VPN or won from a free bonus either but deposited..
VPN policy I think is later implemented and is actually ridiculous, since it is usually recommended by most crypto-friendly casinos. From what I've heard they (casitsu and DAMA) actually allow VPN use & withdraw and they only use it as an excuse if they need it. So I strongly recommend users to check their profile, T&C and if your browser may have a built in VPN. Seems that no letter ever was sent out about any VPN, they only changed the text on T&C page and might be luring people to deposit only to confiscate it later. Even if you are playing from legal territory your country may have been deselected on profile .
The docs I sent were never even reviewed (see pic 3) and they just closed my acc with balance of 450€ after accepting my deposits and said I failed to verify. Can't login aswell. When I asked about remaining balance and making a complaint - not a word, and nobody is answering emails anymore. Also sent them my LTC address to send my remaining funds to since LTC was last depositing method. Been waiting, but nothing has been sent yet. Can't recommend depositing to any DAMA NV casino atm.
Would be glad if Casitsu could share the evidence of me using VPN and for no reason not making the payment of remaining balance of 450€.
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