Dragi Ivan0303,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Casumo kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li sam dobro razumeo da ste obavestili kazino o uplati depozita koristeći metod depozita treće strane?
- Da li ste obavestili kazino pre nego što ste igrali stanje?
- Možete li molim vas da objasnite šta sporni iznos od £5000 predstavlja u ovoj situaciji?
- Ako imate dokaz da je kazino obavešten o depozitu treće strane i kazinu, dostavite ga na moju e-poštu na tomas@casino.guru
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Ivan0303,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casumo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you informed the casino about making a deposit using a third party's deposit method?
- Have you informed the casino before playing the balance?
- Could you please explain what the disputed amount of £5000 represents in this situation?
- If you have proof of the casino being informed about the third-party deposit and the casino, please provide it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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