NaslovnaPritužbeCatCasino - Depozit igrača nije uplaćen na račun.
CatCasino - Depozit igrača nije uplaćen na račun.
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Can$50
CatCasino
Index sigurnosti:Veoma visok
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Poslato:
28/02/2024
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Rešeno : 08/03/2024
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The player from Quebec had deposited CAD 50$ to Cat Casino but the credit hadn't appeared in his account. Despite having provided necessary bank evidence, he had kept receiving responses that the transaction was pending. The casino had requested a payment receipt with a timestamp to locate the transaction. After the player had expressed his dissatisfaction, the casino had identified and credited the payment, apologizing for the inconvenience and offering 50 free spins as compensation. The player had then requested for his promotional bonus of 200% and 100 free spins to be updated. The casino had explained that the initial bonus couldn't be technically activated as the player had unsubscribed from it, but they activated a different bonus instead. The issue had eventually been resolved to the player's satisfaction.
Igrač iz Kvebeka je deponovao CAD 50$ u Cat Casino, ali se kredit nije pojavio na njegovom računu. Uprkos tome što je pružio neophodne bankovne dokaze, on je stalno dobijao odgovore da je transakcija na čekanju. Kazino je zatražio potvrdu o uplati sa vremenskom oznakom da bi locirao transakciju. Nakon što je igrač izrazio svoje nezadovoljstvo, kazino je identifikovao i kreditirao uplatu, izvinjavajući se zbog neprijatnosti i ponudivši 50 besplatnih okretaja kao kompenzaciju. Igrač je tada zatražio da se njegov promotivni bonus od 200% i 100 besplatnih okreta ažuriraju. Kazino je objasnio da početni bonus ne može biti tehnički aktiviran jer je igrač odjavio pretplatu na njega, ali su umesto toga aktivirali drugi bonus. Problem je na kraju rešen na zadovoljstvo igrača.
Napravio sam depozit od 50 CAD na veb lokaciji Cat Casino 23. februara 2024. Nikada nisu položili moj novac i stalno mi govore ovo:
Za dalje razmatranje vašeg zahteva navedite sledeće informacije: Potvrdu/ček/priznanicu od banke sa konačnim (uspešnim) statusom plaćanja. Račun možete pronaći u odeljku „Istorija transakcija". Treba da sadrži: - datum i vreme plaćanja;
Poslao sam im ono što su tražili, dokaz o uplati iz moje banke. Više puta sam tražio preko ćaskanja i e-pošte da mi plate, ali se stalno vraćaju sa istim razlozima zašto ne plaćaju.
Stalno odgovaraju na istu stvar da je moja transakcija na čekanju. Na priloženoj slici možete videti da je transakcija obavljena i da se više ne pojavljuje pominjanje „na čekanju". Moja banka, CIBC, potvrdila je da je ovo dokaz koji moraju da pruže iz istorije transakcija. Igrao sam na više kazino sajtova gde sam plaćao koristeći istu kreditnu karticu i čim uplatim, moj novac je na veb lokaciji kazina i mogu odmah da počnem da igram. Ovo je prvi put da se ovako nešto dogodilo. Ovaj sajt je veoma sumnjiv, neobično je što ga preporučujete. Konačno sam pročitao više komentara na vašem sajtu i mnogi su u istoj situaciji kao ja. Zamolio sam ih da ponište moj depozit, ali su odbili. Bio bih vam zahvalan ako biste mogli da rešite moj problem.
Želim ti lep dan !
Hello,
I made a deposit of CAD 50$ on the Cat Casino website on February 23, 2024. They never deposited my money and keep telling me this:
For further consideration of your request please provide the following information: A certificate/cheque/receipt from the bank with the final (successful) payment status. You can find the receipt in the "Transaction History" section. It should contain: - date and time of payment;
I have sent them what they asked for, proof of payment from my bank. I have requested numerous times via chat and email for them to pay me, yet they keep coming back with the same reasons for not paying.
They keep replying the same thing that my transaction is pending. You can see in the attached image that the transaction has been carried out and the mention 'pending' no longer appears. My bank, CIBC, confirmed that this is the proof they have to provide from the transaction history. I have played on multiple casino sites where I have made payments using the same credit card and as soon as I deposit, my money is on the casino's website and I can start playing immediately. This is the first time anything like this has happened. This site is highly suspicious, it's peculiar that you recommend this site. I have finally read multiple comments on your site and many are in the same situation as me. I asked them to cancel my deposit but they refused. I would appreciate it if you could resolve my issue.
Have a great day !
Hello,
J'ai déposé 50$ canadien sur le site de Cat Casino le 23 février 2024. Ils n'ont jamais déposé mon argent ils me disent ceci :
For further consideration of your request please provide the following information: A certificate/cheque/receipt from the bank with the final (successful) payment status. You can find the receipt in the "Transaction History" section. It should contain: - date and time of payment;
Je leur ai envoyé ce qu'ils demandaient, une preuve de paiement de ma banque. Après plusieurs demandent par le chat, par email pour qu'ils me paient ils me reviennent toujours avec les mêmes raison pour ne pas payés.
Ils me répondent toujours la même chose votre transaction est en attente, on peut voir sur la pièce ci-jointe que la transaction a été effectué et la mention en attente n'apparaît plus, l'agent de ma banque cibc m'a spécifié que c'est la preuve qu'ils ont à me fournir depuis l'historique des transaction. Je joue sur plusieurs sites de casinos depuis plusieurs années ou j'ai déposé de l'argent avec la même carte de crédit et aussitôt déposé, mon argent est sur le site du casino et je peux commencer à jouer immédiatement. C'est la première fois qu'une chose semblable m'arrive. Ce site est très douteux, c'est bizarre que vous recommandé ce site, j'ai finalement lus plusieurs commentaires sur votre site et plusieurs sont dans la même situation que moi. Je leur ai demandé de canceller mon dépôt mais ils refusent. Merci de bien vouloir si possible régler ma situation.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedina stvar koju bih preporučio je da kontaktirate svog dobavljača plaćanja, što ste već učinili. Proces ručnog brisanja transakcije može biti komplikovan proces koji može trajati otprilike mesec dana. U ovim slučajevima, kazino obično ima vezane ruke. Takođe bih toplo preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun ili vraćen na vaš bankovni račun.
Žao mi je što sada nismo mogli biti od velike pomoći. Ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas zamoliti da nas obaveštavate. Hvala vam mnogo na razumevanju.
Srdačan pozdrav,
Tomas
Dear lt142805,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you already did. The process to clear the transaction manually can be a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned back to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Spremni smo da pomognemo igraču i rešimo ovu situaciju, ali za to nam je potrebno da dostavi potvrdu o uplati, gde možemo da vidimo datum na čeku prikačenom igraču, kao i vreme plaćanja. Bez vremena ne možemo pronaći ovaj transfer sredstava.
Čim se obezbedi ček sa vremenom plaćanja, zahtev će biti odmah prebačen u rad i mi ćemo definitivno rešiti ovaj problem.
Hello.
We are ready to help the player and sort out this situation, but for this we need him to provide a payment receipt, where we can see the date on the check attached to the player, as well as the time of payment. Without the time we cannot find this transfer of funds.
As soon as the check with the time of payment is provided, the request will be immediately transferred to the work and we will definitely solve this problem.
Oni već imaju dokaz koji mi banka daje, osim vremena na njoj, nikad ovako nešto nisam video za nekoliko godina. Igram na nekoliko drugih kazina i kada napravim depozit, odmah imam svoj novac za igru. Plaćam istom kreditnom karticom koju sam uplatio ovoj (prevarantskoj) kompaniji.
Hvala vam što pratite. Nadam se da ćete prestati da ih preporučujete. Ima dosta ljudi koji su u istoj situaciji kao i ja kada dođe vreme da se plate. Pogledajte komentare na svom sajtu.
They already have the proof that the bank give me except the time on it, never see something like this in several years. I am playing on several other sites casino and when i make a deposit i immediately have my money to play. I'm paying with the same credit card that i make the deposit to this ( Scam ) company.
Tank you for following. I hope that you will stop recommending them. The are plenty people who are in the same situation as me when it come time to get paid. Look at the comments on your site.
Zdravo. Veoma nam je žao što vam se ova situacija dogodila. Nažalost, zaista je teško identifikovati plaćanje bez vremena, jer se istovremeno odvija mnogo transakcija.
Otkrili smo vašu uplatu i ona je već pripisana vašem stanju, još jednom se izvinjavamo.
Želeli bismo da Vam ponudimo nadoknadu za ovu situaciju u iznosu od 50 besplatnih okretaja, ako je za Vas interesantno, molimo Vas da nas obavestite u ovoj žalbi.
Hello. We are very sorry that this situation has happened to you. Unfortunately, it is really hard to identify a payment without time, as there are many transactions going on at the same time.
We have detected your payment and it has already been credited to your balance, once again we apologise.
We would like to offer you a compensation for this situation in the amount of 50 freespins, if it is interesting for you, please let us know in this complaint.
Zaboravio sam da vam kažem da ste mi kreditirali 50$ u novozelandskoj valuti, a ne u kanadskom novcu?
Takođe sam želeo da vam kažem da sam greškom otkazao pretplatu od prvog bonusa misleći da to moram da uradim da bi moj depozit bio uplaćen. Hvala vam što ste rešili ovu situaciju. Prvi bonus 200% + 100FS.
Hello,
I forgot to tell you that you credited me the 50$ in New Zealand currency and not in Canadian money ?
Also i wanted to tell you that i unsubscribed by mistake from the first bonus thinking that i had to do it for my deposit to be made. Thank you to resolving this situation. First bonus 200% + 100FS.
Vaš depozit je uplaćen u iznosu od 50 NZD u skladu sa iznosom stvarnog prijema.
Bonus za koji ste napisali u žalbi da se aktivira tehnički nije moguć, pošto ste se odjavili sa njega i on je nestao sa dostupnih za vaš nalog. Međutim, mi smo aktivirali bonus za prvi depozit, koji je prisutan u našem kazinu, on je 100% + 150 fs.
Your deposit was credited in the amount of 50 NZD in accordance with the amount of actual receipt.
Bonus about which you wrote in the complaint to activate is not technically possible, as you unsubscribed from it and it disappeared from the available for your account. However, we have activated a bonus for the first deposit, which is present in our casino, it is 100% + 150 fs.
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vama i CatCasinu na saradnji.
Ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na probleme sa bilo kojim onlajn kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Tomas
Casino.Guru
Dear lt142805,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and CatCasino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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