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I requested a manual withdrawal 3 days ago as I don't have any bitcoins or jeton. It said will be processed in less than 24 hours. According to livechat I am fully verified. Asked after 3 days today, it said it is still being processed, then I sent a screenshot of the manual payment and from my account that the money is still in my player account. Then the man in the live chat said I should request a new manual payment, then I sent him a screenshot and he said sorry is in progress. Yes, what now, he said, he's doing the best I should wait. You don't get a reasonable answer to questions and you don't know what exactly is going on. I'll wait as far as I'm concerned, but I'd like some information on how long.

Ich habe vor 3 Tagen eine manuelle auszahlung beantragt, da ich weder Bitcoins oder jeton habe. Es hieß wird in weniger als 24 Stunden verarbeitet. Laut livechat bin ich voll verifiziert. Heute nach 3 Tagen nach gefragt, da hieß es erst ist noch in Bearbeitung, dann schickte ich Screenshot von der manuellen auszahlung und von meinem account das das Geld immer noch auf meinem Spielerkonto ist. Dann sagte der Mann im livechat ich solle eine neue manuelle auszahlung beantragen, dann schickte ich ihm Screenshot darauf meinte er sorry ist in Bearbeitung. Ja was jetzt dann meinte er ,er macht das beste ich solle warten. Man bekommt keine vernünftige Antwort auf Fragen und man weiß nicht was da jetzt genau Sache ist. Von mir aus warte ich, aber ich hätte schon gerne eine Information wielange.

Dear Heiko004,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello there!

We apologize for the inconvenience. Initially, after you provided your IBAN data, the financial department asked you for additional data for withdrawal, because, for technical reasons, we were unable to withdraw. Then, as soon as you provided the additional data, the withdrawal was immediately successfully sent to your IBAN data.

Hello Catcasino.com that's true, unfortunately not like that. I was in live chat several times, everyone always said something different. The money has now reached me. Therefore the complaint can be closed. However, I am unfortunately not satisfied

Hallo Catcasino.com das stimmt, leider so nicht. Ich war mehrfach im livechat jeder sagte immer was anderes. Mittlerweile ist das Geld bei mir angekommen. Deshalb kann man die Beschwerde schließen. Dennoch bin ich leider nicht zufrieden

Awesome news, Heiko004. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.