Igrač iz Njemačke je zatražio povlačenje prije podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspješno obrađeno, pa smo ovu žalbu označili kao riješenu.
The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Njemačke je zatražio povlačenje prije podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspješno obrađeno, pa smo ovu žalbu označili kao riješenu.
Zatražio sam ručno povlačenje prije 3 dana jer nemam bitcoine ili jeton. Rečeno je da će biti obrađeno za manje od 24 sata. Prema livechatu sam u potpunosti verifikovan. Upitan nakon 3 dana danas, rekao je da se još uvijek obrađuje, a zatim sam poslao screenshot ručnog plaćanja i sa svog računa da je novac još uvijek na mom računu igrača. Zatim je čovjek u live chatu rekao da trebam zatražiti novo ručno plaćanje, a onda sam mu poslao snimak ekrana i rekao je da je izvinjenje u toku. Da, šta sad, rekao je, radi najbolje što bih trebao čekati. Ne dobijate razuman odgovor na pitanja i ne znate šta se tačno dešava. Sačekaću što se mene tiče, ali bih želeo neke informacije koliko dugo.
I requested a manual withdrawal 3 days ago as I don't have any bitcoins or jeton. It said will be processed in less than 24 hours. According to livechat I am fully verified. Asked after 3 days today, it said it is still being processed, then I sent a screenshot of the manual payment and from my account that the money is still in my player account. Then the man in the live chat said I should request a new manual payment, then I sent him a screenshot and he said sorry is in progress. Yes, what now, he said, he's doing the best I should wait. You don't get a reasonable answer to questions and you don't know what exactly is going on. I'll wait as far as I'm concerned, but I'd like some information on how long.
Ich habe vor 3 Tagen eine manuelle auszahlung beantragt, da ich weder Bitcoins oder jeton habe. Es hieß wird in weniger als 24 Stunden verarbeitet. Laut livechat bin ich voll verifiziert. Heute nach 3 Tagen nach gefragt, da hieß es erst ist noch in Bearbeitung, dann schickte ich Screenshot von der manuellen auszahlung und von meinem account das das Geld immer noch auf meinem Spielerkonto ist. Dann sagte der Mann im livechat ich solle eine neue manuelle auszahlung beantragen, dann schickte ich ihm Screenshot darauf meinte er sorry ist in Bearbeitung. Ja was jetzt dann meinte er ,er macht das beste ich solle warten. Man bekommt keine vernünftige Antwort auf Fragen und man weiß nicht was da jetzt genau Sache ist. Von mir aus warte ich, aber ich hätte schon gerne eine Information wielange.
Dear Heiko004,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo!
Izvinjavamo se zbog neugodnosti. Prvo, nakon što ste dostavili svoje IBAN podatke, finansijska služba je od vas zatražila dodatne podatke za povlačenje, jer iz tehničkih razloga nismo bili u mogućnosti da izvršimo povlačenje. Zatim, čim ste dali dodatne podatke, povlačenje je odmah uspješno poslano na vaše IBAN podatke.
Hello there!
We apologize for the inconvenience. Initially, after you provided your IBAN data, the financial department asked you for additional data for withdrawal, because, for technical reasons, we were unable to withdraw. Then, as soon as you provided the additional data, the withdrawal was immediately successfully sent to your IBAN data.
Pozdrav Catcasino.com to je istina, nažalost nije tako. Bio sam u live chatu nekoliko puta, svi su uvijek govorili nešto drugačije. Novac je sada stigao do mene. Stoga se žalba može zatvoriti. Međutim, nažalost nisam zadovoljan
Hello Catcasino.com that's true, unfortunately not like that. I was in live chat several times, everyone always said something different. The money has now reached me. Therefore the complaint can be closed. However, I am unfortunately not satisfied
Hallo Catcasino.com das stimmt, leider so nicht. Ich war mehrfach im livechat jeder sagte immer was anderes. Mittlerweile ist das Geld bei mir angekommen. Deshalb kann man die Beschwerde schließen. Dennoch bin ich leider nicht zufrieden
Sjajne vijesti, Heiko004. Kako je žalba uspješno riješena, sada ćemo je zatvoriti kao 'riješenu' u našem sistemu. Hvala na saradnji i ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kasinom. Tu smo da pomognemo.
Awesome news, Heiko004. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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