The player from Germany won €193.82 on February 5th, 2025, from a bonus purchase, but her winnings had not yet been credited. She had been waiting for a response for almost two weeks, despite having prior successful bonus purchases. After nearly 30 days of follow-up, the winnings were credited to her account, resolving the issue. We marked the complaint as 'resolved' upon her confirmation.
Igračica iz Nemačke je 5. februara 2025. osvojila 193,82 evra od kupovine bonusa, ali njen dobitak još nije bio pripisan. Čekala je na odgovor skoro dve nedelje, uprkos tome što je ranije imala uspešne kupovine bonusa. Nakon skoro 30 dana praćenja, dobici su knjiženi na njen račun, čime je problem rešen. Označili smo žalbu kao 'rešenu' nakon njene potvrde.
zdravo,
5. februara 2025. osvojio sam 193,82 € na Starlight Princess 1000 od Pragmatic Plai-a kroz bonus kupovinu u vrednosti od 40 €. Ali ovaj dobitak mi nije pripisan, što je krajnje čudno. Na mom profilu piše da verifikacija nije potrebna. Gotovo dve nedelje su mi govorili da će se neko javiti, ali do danas se ništa nije dogodilo.
Važno je znati, takođe sam ranije obavio nekoliko kupovina bonusa i dobici su bili kreditirani. (Novac je takođe bio bez bonusa, tako da je bio RAV keš.
Takođe sam nekoliko puta čuo da je ovaj kazino poznat po tome što se ništa ne dešava i da je verovatno kazino prevara.
pošto imamo već više od 7 radnih dana i danas smo stigli do 12. dana.
Hello,
On February 5th, 2025, I won €193.82 on Starlight Princess 1000 from Pragmatic Play through a bonus purchase worth €40. But this winnings have not been credited to me, which is extremely strange. It says in my profile that verification is not necessary. I have been told for almost two weeks that someone would get in touch, but to date, nothing has happened.
Important to know, I had also made several bonus purchases before and the winnings were credited. (The money was also without a bonus, so it was RAW cash.
I have also heard several times that this casino is known for nothing happening and is possibly a scam casino.
as we are already well over 7 working days and have reached day 12 today.
Hallo,
ich habe am 05.02.2025 bei starlight Princess 1000 von Pragmatic Play, durch einen Bonus Kauf im wert von 40€ einen Gewinn von 193,82€ erzielt. Aber dieser Gewinn wird mir nicht gutgeschrieben was Mega merkwürdig ist. Verifizierung ist nicht nötig steht in meinem Profil . werde seid knapp 2 Wochen vertröstet das sich wohl jemand melden würde, aber bis dato. Ist nichts passiert.
wichtig zu wissen, hatte davor auch mehrere Bonus Käufe Getätigt und der Gewinn wurde mit gutgeschrieben. ( das Geld ist auch ohne Bonus gewesen also RAW Cash.
Ich habe sowohl auch des Öfteren wohl gehört dass, dieses Casino dafür bekannt ist dass nichts passiert. Und evtl, ein Betrüger Casino ist.
da wir weit über 7 Werktage schon hinaus sind und bei Tag 12 heute angelangt sind.
Draga mishechkinanatalia32,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Cazeus kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear mishechkinanatalya32,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cazeus Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Poslao sam im mejl.
Podrška je uvek ista. I ne mislim da su potrebne 2 nedelje da bi se pripisala pobeda za besplatni spin.
I sent them an email.
The support is always the same. And I don't think it takes 2 weeks to credit a free spin win.
Ich habe ihnen eine Email zugesandt.
der Support wiederholt sich jedesmal aufs Neue. Und ich denke nicht das man 2 Wochen braucht um einen Freispiel Gewinn gut zu schreiben.
Kao što se može videti ovde. 
As can be seen here .
Wie hier auch ersichtlich .
Hvala vam puno, mishechkinanatalia32, što ste dali potrebne informacije. Sada ću preneti vašu žalbu kolegi Petru ( peter.c@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, mishechkinanatalya32, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
zdravo tamo,
Hvala vam mishechkinanatalia32 što ste nam pružili sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih zamolio Cazeus Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo šta je problem sa dobicima igrača i šta možemo da uradimo da pomognemo igraču da ih dobije.
Hvala vam!
Hello there,
Thank you mishechkinanatalya32 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Cazeus Casino for their help in resolving this complaint. We would like to know what is the issue with the player's winnings and what can we do to help the player receive them.
Thank you!
Još uvek nisam dobio nikakav odgovor iz kazina, a prošlo je skoro 30 dana. Molim vas pomozite.
I still haven't received any response from the casino, and it's been almost 30 days now. Please help.
Bis heute immernoch keine Rückmeldung des Casinos erhalten, es ist auch schon fast 30 Tage jetzt her. Bitte um Mithilfe.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
dragi svi,
Hvala vam što ste se obratili!
Imajte na umu da je dotična povlačenja poništena od strane samog kupca, a potom i umanjena od strane kupca.
Trenutno nema povlačenja na čekanju ili salda koji se može povući na računu klijenta.
Hvala vam na razumevanju.
Srdačan pozdrav,
Cazeus tim
Dear all,
Thank you for reaching out!
Please be informed that the withdrawals in question have been canceled by the customer themselves, and, subsequently, played down by the customer.
Currently there are no pending withdrawals or withdrawable balance on the customer's account.
Thank you for your understanding.
Best regards,
Cazeus team
Nije tačno. Radi se o dobitku besplatnog okretanja koji nije upisan. 100% je jasno da nije pripisano.
Not correct. It's about a free spin win that hasn't been credited. It's 100% clear that it hasn't been credited.
Nicht richtig, es geht um einen Freispiel Gewinn der nicht gutgeschrieben worden ist. Es ist doch 100% ersichtlich das es nicht gutgeschrieben worden ist.
Dobitak je danas uplaćen na moj račun, tako da je ovaj slučaj rešen. Hvala na pomoći.
The winnings were credited to my account today, so this case is resolved. Thanks for your help.
Der Gewinn wurde mir heute gutgeschrieben damit ist dieser Fall gelöst. Danke für die Hilfe.
Draga mishechkinanatalia32,
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju za pomoć u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Peter
Dear mishechkinanatalya32,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Peter
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
