NaslovnaPritužbeCazeus Casino - Nalog igrača je zatvoren i povlačenje je odloženo.
Cazeus Casino - Nalog igrača je zatvoren i povlačenje je odloženo.
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Cazeus Casino
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Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Switzerland faced account blockage at Cazeus1.com and had not received approval for a withdrawal she requested six weeks earlier. Despite multiple attempts to resolve the issue, including contacting live chat and licensing authorities, she learned that the casino was no longer licensed due to bankruptcy. Additionally, the casino had not provided a transaction list to support her case for a refund. The issue was resolved when the player received her 400 CHF withdrawal,
Igračica iz Švajcarske se suočila sa blokadom naloga na Cazeus1.com i nije dobila odobrenje za povlačenje koje je zatražila šest nedelja ranije. Uprkos višestrukim pokušajima da se problem reši, uključujući kontaktiranje ćaskanja uživo i organa za licenciranje, saznala je da kazino više nije licenciran zbog bankrota. Pored toga, kazino nije dostavio spisak transakcija koji bi podržao njen slučaj za povraćaj novca. Problem je rešen kada je igračica dobila isplatu od 400 CHF nakon što je tim za žalbe intervenisao u kazinu, obezbeđujući da joj se pomogne da dobije svoj dobitak.
Problem je u tome što mi je Cazeus1.com blokirao nalog, a još uvek nisu odobrili moje povlačenje, koje sam tražio pre šest nedelja. Kontaktirao sam live chat 30 puta i takođe pisao nadležnima za licenciranje, ali su me obavestili da ovaj kazino više nema važeću licencu zbog bankrota!
Kazino mi je 14. decembra rekao da će obraditi povlačenje putem kriptovalute, ali ga nisam dobio. Takođe sam kontaktirao svoju banku za povraćaj mojih depozita. Problem je što imam samo dokaze od Revolut-a o mojim depozitima, ali kazino je blokirao moj nalog i ne šalje listu transakcija! Nikada nisam povlačio novac iz ovog kazina!
The problem is that Cazeus1.com has blocked my account, and they still haven't approved my withdrawal, which I requested six weeks ago. I've contacted live chat 30 times and also wrote to the licensing authorities, but they informed me that this casino no longer holds a valid license due to bankruptcy!
On December 14th, the casino told me they would process the withdrawal via cryptocurrency, but I have not received it. I also contacted my bank for a refund of my deposits. The issue is I only have evidence from Revolut of my deposits, but the casino has blocked my account and doesn't send a transaction list! I've never made any withdrawals from this casino!
Das Problem ist das Cazeus1.com mein Konto blockiert hat und sie meine Auszahlung noch immer nicht genehmigen, ich hatte das schon 6 Wochen gemacht, ich habe 30 mal mit den Live-Chat geschrieben und auch den Lizenzgebern geschrieben aber die Lizenzgeber haben mir gesagt das dieses Casino aufgrund von Konkurs keine gültige Lizenz mehr hat!
Am 14 Dezember hat mir das Casino das sie Auszahlung via Kryptowahrung machen würden, aber ich habe nicht erhalten, ich habe auch meine Bank kontaktiert für eine Rückerstattung meiner Einzahlungen das Problem ich habe nur Beweise von Revolut das ich dort eingezahlt aber vom Casino selbst kann ich nicht einsehen, da das Casino mein Konto blockiert hat und keine Einzahlungsliste sendet! Ich habe nie Auszahlungen bei diesem Casino ausgeführt!
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li navesti da li ste prošli punu KIC verifikaciju?
Da li ste od kazina dobili bilo kakav odgovor na imejl sa vašim podacima o plaćanju za ručnu obradu vašeg zahteva za povlačenje?
Koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili ste se kladili samo na sport?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear Geelee,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you passed the full KYC verification?
Have you received any response from the casino to the email with your payment information for the manual processing of your withdrawal request?
What types of games did you play? Were they slots, live casino games, or did you bet on sports only?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Hvala vam na odgovoru. Da li je kazino odgovorio na vašu e-poštu sa Litecoin adresom? Da li su potvrdili da će transakcija biti obrađena i poslata vama?
Thank you for your reply. Has the casino responded to your email with the Litecoin address? Have they confirmed that the transaction would be processed and sent to you?
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Geelee,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hvala vam na odgovoru. Da li je kazino odgovorio na vašu e-poštu sa Litecoin adresom? Da li su potvrdili da je transakcija obrađena i poslata vama?
Da, kazino je 8. januara 2025. napisao da treba da napišem novu e-poštu u vezi sa zahtevom za ručno povlačenje!!!
Pogledajte i snimak ekrana
Poštovani Adrian G.,
Hvala vam što ste kontaktirali naš tim za korisničku podršku.
Nadamo se da ćete dobro pronaći ovu e-poštu!
Iskreno se izvinjavamo, ali trenutno nemamo nijednog izvornog govornika koji bi mogao da odgovori na vašu poruku. U našem nastojanju da vam odmah odgovorimo, ovaj odgovor ćemo odgovoriti na engleskom. Hvala vam na razumevanju.
Iskreno se izvinjavamo zbog neprijatnosti koje vam je ovo moglo prouzrokovati i cenimo vaše razumevanje. Da biste nam pomogli da nesmetano obradimo vaš zahtev, ljubazno vas molimo da navedete važeću adresu kriptovalute, jer ona koja se trenutno nalazi ne može da se pronađe.
Ako imate dodatnih pitanja, slobodno nas kontaktirajte putem e-pošte support@Cazeus.com ili putem ćaskanja uživo.
s poštovanjem,
Služba za korisnike
Thank you for your reply. Did the casino reply to your email with the Litecoin address? Did they confirm that the transaction is processed and sent to you?
Yes, the casino wrote on January 8, 2025 that I should write a new email regarding a manual withdrawal request!!!
See also screenshot
Dear Adrian G.,
Thank you for contacting our Customer Support team.
We hope you find this email well!
We sincerely apologize, but at the moment, we do not have any native speakers available to respond to your message. In our effort to respond to you promptly, we will be addressing this reply in English. Thank you for your understanding.
We truly apologize for any inconvenience this may have caused you, and we appreciate your understanding. To help us process your request smoothly, we kindly ask that you provide a valid cryptocurrency address, as the one currently on file cannot be found.
If you have additional questions, please feel free to contact us via email support@Cazeus.com or via Live Chat.
Yours sincerely,
Customer service
Vielen Dank für Ihre Antwort. Hat das Casino auf Ihre E-Mail mit der Litecoin-Adresse geantwortet? Haben sie bestätigt, dass die Transaktion verarbeitet und an Sie gesendet wird?
Ja das Casino hatte am 08 Januar 2025 geschrieben das ich eine neue Email schreiben soll wegen einer manuellen Auszahlungsanfrage!!!
Siehe auch Screenshot
Dear Adrian G.,
Thank you for contacting our Customer Support team.
We hope this email finds you well!
We sincerely apologize, but at the moment, we do not have any native speakers available to respond to your message. In our effort to respond to you promptly, we will be addressing this reply in English. Thank you for your understanding.
We truly apologize for any inconvenience this may have caused you, and we appreciate your understanding. To help us process your request smoothly, we kindly ask that you provide a valid cryptocurrency address, as the one currently on file cannot be found.
If you have additional questions, please feel free to contact us via email support@Cazeus.com or via Live Chat.
Da li sam tačno shvatio da je vaša LTC adresa bila nevažeća, pa ste morali da date kazinu alternativnu adresu? Da li ste kazinu dali BTC adresu koju ste poslali ovde? Ako jeste, navedite kada tačno i da li je kazino odobrio.
Am I correct in understanding that your LTC address was invalid, so you had to provide the casino with an alternative address? Have you provided the casino with the BTC address you sent here? If so, please specify when exactly and if it was approved by the casino.
Hvala vam puno, Geelee, na pružanju svih potrebnih informacija. Sada ću preneti vašu žalbu kolegi Petru ( peter.c@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Geelee, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hvala vam Geelee što ste nam pružili sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih zamolio Cazeus Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo šta je problem sa povlačenjem i šta možemo da uradimo da pomognemo igraču da dobije svoje dobitke.
Hvala vam!
Hello there,
Thank you Geelee for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Cazeus Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste izdvojili trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskrena recenzija, zajedno sa svim predlozima za poboljšanje, bila bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju za pomoć u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Petar
Dear Geelee,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Peter
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