Dragi Casino.Guru i Pater77 ,
Hvala vam što ste nam se obratili u vezi sa zatvaranjem naloga. Razumemo da problemi sa kockanjem mogu biti izazovni i cenimo vašu hrabrost u preduzimanju koraka za rešavanje ovog problema.
Zatvorili smo vaš nalog kao odgovor na vaš zahtev za samoisključivanje zbog zabrinutosti u vezi sa kockanjem. Kao deo naše posvećenosti odgovornom igranju, želimo da vam pomognemo da se klonite svega što ne doprinosi pozitivno vašem blagostanju.
Ljubazno vas pozivamo da pregledate naše odredbe i uslove u vezi sa samoisključenjem:
„U slučaju da imate dijagnozu zavisnosti od kockanja ili pokušavate da se klonite kockanja iz nekog drugog razloga, želimo da vam pomognemo da se klonite svega što ne čini ništa dobro za vas. 'Samoisključenje' znači da se isključujete, po sopstvenom izboru, iz svih usluga kockanja. Ovo isključenje se ne može poništiti na određeno vreme. Takođe će vam objasniti sve buduće korake i šta je potrebno od vas".
Imajte na umu da je samoisključivanje trajno tokom postavljenog vremenskog perioda i da se ne može opozvati radi vaše zaštite. Tokom samoisključenja, nije vam dozvoljeno da kreirate novi nalog, a svaki pokušaj da to učinite predstavlja kršenje naših Uslova korišćenja usluge i može rezultirati trajnom zabranom vašeg prvobitnog naloga.
Tu smo da vam pružimo podršku, tako da ako imate dodatnih pitanja ili vam je potrebna dodatna pomoć, ne oklevajte da kontaktirate naš tim za korisničku podršku.
Hvala vam na razumevanju i saradnji.
Dear Casino.Guru and Pater77,
Thank you for reaching out to us regarding your account closure. We understand that gambling problems can be challenging, and we appreciate your courage in taking steps to address this issue.
We have closed your account in response to your request for self-exclusion due to gambling-related concerns. As part of our commitment to responsible gaming, we want to assist you in staying away from anything that does not contribute positively to your well-being.
We kindly invite you to review our terms and conditions regarding self-exclusion:
"In case you are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything that does nothing good for you. 'Self-Exclusion' means that you exclude yourself, out of your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and provide a time span between 6 months and 5 years. They will also explain to you all future steps and what is needed from you."
Please keep in mind that self-exclusion is permanent for the set time span and cannot be undone for your protection. During self-exclusion, you are not allowed to create a new account, and any attempt to do so is a violation of our Terms of Service and may result in a permanent ban of your original account.
We are here to support you, so if you have any further questions or need additional assistance, please do not hesitate to contact our customer support team.
Thank you for your understanding and cooperation.
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