NaslovnaPritužbeCBet Casino - Dobici igrača konfiskovani, račun zatvoren.
CBet Casino - Dobici igrača konfiskovani, račun zatvoren.
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CBet Casino
Index sigurnosti:Vrlo nizak
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Argentina had won a substantial amount of money at the casino. His account had been closed by the casino management due to 'anomalies' and he hadn't been given any further explanation or been able to communicate with them since. The player's account had been fully verified and he had played with real money, mainly on live Roulette and Blackjack. Despite our attempts to mediate, we had to mark the complaint as 'unresolved' due to the casino's non-responsive history. We had made numerous attempts to communicate with the casino, but all had been ignored. This unresolved complaint was going to negatively impact the casino's rating. We had advised caution when dealing with this casino.
Igrač iz Argentine je osvojio znatnu svotu novca u kazinu. Njegov račun je zatvorila uprava kazina zbog 'anomalija' i od tada mu nije dato nikakvo dalje objašnjenje niti je mogao da komunicira sa njima. Nalog igrača je bio potpuno verifikovan i on je igrao sa pravim novcem, uglavnom na ruletu uživo i Blackjack-u. Uprkos našim pokušajima da posredujemo, morali smo da označimo žalbu kao „nerešenu“ zbog istorije kazina koji nije reagovao. Napravili smo brojne pokušaje da komuniciramo sa kazinom, ali su svi ignorisani. Ova nerešena žalba će negativno uticati na rejting kazina. Savetovali smo da budete oprezni kada radite sa ovim kazinom.
Želim da uložim ovu žalbu jer mi se danas dogodio incident. Dobro sam se zabavljao u kazinu. Uložio sam 200 USDT i na kraju izvadio 600 i oni su platili, nema problema! Učitao sam 500.000 argentinskih pezosa, što je otprilike 480 USDT, i igrao uživo rulet, blackjack i slotove dok nisam sakupio sumu od 1832 USDT. Kada sam otišao da ga podignem, rečeno mi je da će to potrajati 72 sata zbog greške jer je banka u to vreme obrađivala mnoga povlačenja. Pa, pomislio sam, samo moram da sačekam. U međuvremenu, pošto su mi ostavili na raspolaganju da nastavim da igram, nastavio sam i uspeo da podignem svoj iznos na 3848 dolara. Danas sam podneo još jedan zahtev za povlačenje i nakon samo 2 sata su mi ugasili nalog. Očigledno, Cbetovo rukovodstvo je to uradilo zbog 'anomalija' prema njihovoj podršci. Kada su mi ovo rekli, razgovor za podršku se zatvorio i nije mi dozvolio da govorim ili kažem bilo šta drugo. Nakon toga, nisam mogao da se prijavim da bih nastavio da razgovaram sa njima. Nikada nisam primio e-poštu u kojoj je objašnjeno šta se dogodilo, kao što su rekli da hoće. I evo me. Novac bi mi bio od velike koristi. Imao sam nekoliko planova na umu i umesto toga oni izvlače ove gluposti. Mislio sam da je to ozbiljna operacija.
I want to file this complaint because an incident just unfolded for me today. I was having a good run at the casino. I'd put in 200 USDT and ended up taking out 600 and they paid, no problem at all! I loaded up 500,000 Argentine pesos, which is approximately 480 USDT, and played live roulette, blackjack and slots until I accumulated a sum of 1832 USDT. When I went to withdraw it, I was told it would take 72 hours due to an error as the bank was processing many withdrawals at the time. So, I thought, I just have to wait. Meanwhile, as they left the balance available for me to continue playing, I kept going and managed to raise my total to 3848 dollars. I made another withdrawal request today, and after just 2 hours they shut down my account. Apparently, Cbet's management did this due to 'anomalies' according to their Support. When they told me this, the support chat closed and didn't let me speak or say anything else. Following that, I couldn't log in to continue conversing with them. I never received an email explaining what had happened as they had said they would. And here I am. The money would have been quite useful to me. I had several plans in mind and instead they pull this nonsense. I thought they were a serious operation.
Quiero hacer este reclamo porque me acaba de suceder hoy, venía jugando muy bien en el casino, metía 200 usdt y terminaba sacando 600 y pagaban, no había problema! Cargue 500mil pesos argentinos que son alrededor de 480 usdt, jugué a la ruleta en vivo, al blackjack, a las slots y llegue a un monto de 1832 usdt, hago el retiro y me dijeron que en 72 HRS porque había un error, el banco estaba procesando muchos retiros y bueno, dije tengo que esperar, mientras tanto como el dinero me lo dejaron para seguir jugando le seguí dando, llegue a un total de 3848 dólares para hoy hacer el retiro, al hacer el retiro pasaron 2 HRS y me cerraron la cuenta, supuestamente la gerencia de Cbet me la cerro por anomalías, así dice el Soporte. Al decirme eso se me cierra el chat de soporte y no me dejo hablar más ni decir nada, luego no me dejaba entrar para seguir hablando con ellos, nunca me llegó el mail de lo que pasó como dicen ellos. Y acá estoy, me servía el dinero tenía en mente hacer muchas cosas y me salen con esta pavada, pensé que eran serios.
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa CBet kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Da li ste igrali kazino igre ili spot klađenje? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello negitocs,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or spots betting? When was the last time you spoke to the casino and what was it about?
Zdravo Nik, dobro jutro! Moj nalog je verifikovan sa svime (DNI, Email, Broj telefona, sve KIC) od kada, iskreno ne znam, pre otprilike godinu i po.
Nikada nisam koristio bonus, uvek je bio sa pravim novcem i moji depoziti su uvek bili u USDT.
Igrao sam pragmatične igre, ali vrlo malo, gde sam zaradio sve moje dobitke u live ruletu i live blackjack-u.
Poslednji put kada sam razgovarao sa kazinom juče su mi rekli da su me trajno blokirali i automatski su me uklonili iz ćaskanja podrške, vratili su me nazad i tada više nisam mogao da im pišem, kontaktirao sam ih na Instagramu , i Telegram, i oni Peru ruke i kažu da moram da govorim sa stranice, pokušao sam da kontaktiram Gaming Curacao ali se ispostavilo da nemaju licencu, licenca za koju kažu da je lažna, kako je stranica licence je takođe lažna.
Hello Nick, good morning! My account is verified with everything (DNI, Email, Phone Number, all KYC) since when, I honestly don't know, about 1 and a half years ago.
I never used a bonus, it was always with real money and my deposits were always in USDT.
I played Pragmatic games but very little, where I made all my winnings were in live Roulette and live Blackjack.
The last time I spoke to the casino was yesterday, they told me that they had permanently blocked me and they automatically removed me from the support chat, they took me back and then I couldn't write to them anymore, I contacted them on Instagram, and Telegram, and they They wash their hands and say that I have to speak from the page, I tried to contact Gaming Curacao but it turns out that they do not have a license, the license they say they have is false, how the license page is also false.
Hola Nick, buenos días! Mí cuenta está verificada con todo (DNI, Correo, Número de Teléfono, todo el KYC) desde cuándo la verdad no sé, hace como 1 año y medio.
Nunca usé bono, siempre fue con dinero real y mis depósitos siempre fueron en USDT.
Jugué juegos de Pragmatic pero muy poco, dónde hice todas mis ganacias fueron en Ruleta en vivo y Blackjack en vivo.
La última vez que hablé con el casino fue ayer, me dijeron que me habían bloqueado permanentemente y automáticamente me sacaron del chat de soporte, me hicieron para atrás y luego ya no pude escribirles más, los contacte por Instagram, y Telegram, y ellos se lavan las manos y dicen que tengo que hablar desde la página, intenté contactarme con Gaming Curazao pero resulta que ellos no tienen licencia, la licencia que dicen tener es falsa, cómo la página de la licencia también es falsa.
Nažalost, želeo bih da vas obavestim da pošto ovaj kazino ima 15+ slučajeva zatvorenih kao „Politika bez reakcije", primorani smo da zatvorimo vašu žalbu kao „nerešenu". Ovo će uticati na ukupnu ocenu kazina. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem, međutim, smanjenje ocene izazvano nerešenim žalbama može da promeni pristup kazina.
Poslali smo brojne mejlove i pokušali da komuniciramo sa predstavnicima ćaskanja uživo, kao i sa članovima pridruženog tima. Nažalost, svi napori da se reši bilo kakav problem su zamrli jer su pritužbe rasle u broju. Strogo preporučujemo da se držite dalje od ovog kazina. Voleo bih da mogu biti od veće pomoći.
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku.
Dear negitocs,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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