Poštovani lilrules16,
Mislim da si znao da dolazi. Kazino je zaista pružio sve tražene detalje/dokaze i bio je u mogućnosti da u potpunosti podrži njihove gore navedene tvrdnje i odluku o zatvaranju vašeg naloga.
Nakon što smo prikupili sve potrebne informacije, ovu žalbu zatvaramo kao neopravdanu zbog kršenja uslova i odredbi kazina – višestruki računi i zloupotreba bonusa. Pored toga, bilo je korišćenje identiteta treće strane za registraciju u kazinu ili ste dozvolili nekom drugom da koristi vaš identitet ranije, što čini verifikaciju nemogućom. Identitet koji se koristi sa vašim spornim nalogom je već korišćen na drugom nalogu. Znate šta se desilo, tako da nema više šta da se doda.
Kazino je postupio ispravno iu skladu sa svojim uslovima.
Ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo. Međutim, ne očekujte da ćemo vam pomoći u slučaju kada kršite pravila.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje koji reguliše kazino. U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Hvala vam puno, Celsius Casino tim, na pružanju informacija i na saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear lilrules16,
I think you knew that it was coming. The casino indeed provided all the requested details/evidence and was able to fully support their claims above and the decision to close your account.
After gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse. In addition, there was the use of 3rd party identity to sign up at the casino or you let someone else use your identity before, which makes the verification impossible. The identity used with your disputed account was already used in another account. You know what happened, so there is nothing more to add.
The casino acted correctly and in accordance with its terms and conditions.
Do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. However, please do not expect we will help you with one where you breach rules.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, Celsius Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
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