Dragi pierre5688bvb,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem.
Možete li da navedete da li možete da igrate bilo koju igru na svom kazino nalogu?
Da li ste akumulirali svoje dobitke sa ili bez bonusa?
Koje vrste igrica ste igrali?
Možete li mi poslati snimak ekrana greške koju vidite kada pokušate da zatražite povlačenje?
Kada ste poslednji put komunicirali sa korisničkom podrškom i koja je bila tema vašeg razgovora?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear pierre5688bvb,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please specify if you are able to play any games in your casino account?
Did you accumulate your winnings with or without a bonus?
What types of games did you play?
Could you please send me a screenshot of the error you see when you try requesting a withdrawal?
When was the last time you communicated with customer support and what was the topic of your conversation?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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