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I violated the bonus terms when paying out.

Without sending a warning or anything.

I am not aware of any injury because the bonus sales were used up.

hands off

Beim Auszahlung habe ich die Bonusbestimmungen verletzt.

Ohne das die eine Warnung oder irgendwas senden.

Mir ist es keine Verletzung bewußt weil der Bonus umsatz verbraucht war.

Finger weg

Dear Miroslav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you redeemed?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Miroslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.