The player from the UK had experienced difficulties with Chipstars casino. Even though the casino stated that his case was resolved and he would receive his deposits back, he had not received his money. The Casino claimed that the player hadn't adequately verified his identity and source of funds. The player expressed extreme distress and urgency in resolving the issue due to financial hardship. We marked the complaint as unresolved, waiting for the regulator's decision, and planned to reopen the complaint once the player provided an official statement from the regulator. Despite the player's claims of being ignored by Chipstars and experiencing financial hardship, the casino confirmed that the player was paid many months ago following the regulator's green light. The complaint was reopened at the casino's request, but the player did not respond to our messages and questions within the extended timeframe. As a result, we had no choice but to reject the complaint, though the player had the option to reopen it in the future.
Igrač iz UK je imao poteškoća sa Chipstars kazinom. Iako je kazino izjavio da je njegov slučaj rešen i da će dobiti nazad svoje depozite, on nije dobio svoj novac. Kazino je tvrdio da igrač nije na odgovarajući način potvrdio svoj identitet i izvor sredstava. Igrač je izrazio veliku uznemirenost i hitnost u rešavanju problema zbog finansijskih poteškoća. Označili smo žalbu kao nerešenu, čekajući odluku regulatora, i planirali smo da ponovo otvorimo žalbu kada igrač dostavi zvaničnu izjavu regulatora. Uprkos tvrdnjama igrača da ga Chipstars ignoriše i da ima finansijskih poteškoća, kazino je potvrdio da je igrač plaćen pre mnogo meseci nakon zelenog svetla regulatora. Žalba je ponovo otvorena na zahtev kazina, ali igrač nije odgovorio na naše poruke i pitanja u produženom roku. Kao rezultat toga, nismo imali izbora osim da odbijemo žalbu, iako je igrač imao mogućnost da je ponovo otvori u budućnosti.
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