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Tomas Bondra

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Odgovor na prigovor od Tomas Bondra

Srpski
Thanks for your reply and the information provided.If you asked the casino to... juče
Dear Marco123,Please note that we believe that if you inform the casino of yo... juče
Thank you very much, Thorsten67, for providing the necessary information. I w... juče
We regret to inform you that, due to the lack of response from the player to ... juče
Dear juanpelopez26, Thank you very much for the update. We will keep this com... juče
Thank you very much, iDavisJr, for providing the necessary information. I wil... juče
Dear reddysandyadmala,We are extending the timer by 7 days. Please, be aware ... juče
Thanks for your explanation.Since you informed the casino about having a gamb... juče
Thanks for your reply.I apologize for any misunderstanding; however, we, Casi... juče
Thanks for your replyDue to the reasons outlined above, we won't be able to u... juče
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