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Veronika Fritz

Complaint Specialist

veronika.f@casino.guru

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Odgovor na prigovor od Veronika Fritz

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We regret to inform you that, due to the lack of response from the player to ... pre 6 sati
Dear Ranjitanu8888,We are extending the timer by 7 days. Please, be aware tha... pre 16 sati
We regret to inform you that, due to the lack of response from the player to ... juče
We regret to inform you that, due to the lack of response from the player to ... juče
Dear Loki20,We are extending the timer by 7 days. Please, be aware that in ca... juče
Dear StenB,We are extending the timer by 7 days. Please, be aware that in cas... juče
Dear tonynowacki,We are extending the timer by 7 days. Please, be aware that ... juče
Unfortunately, the player has not responded to our messages and questions. Co... pre 2 dana
Dear dlakavukagisow,Thank you for your reply and for sharing more details wit... pre 2 dana
Thank you very much, ganga1416480, for providing all the necessary informatio... pre 2 dana
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