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Veronika Fritz

Complaint Specialist

veronika.f@casino.guru

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Odgovor na prigovor od Veronika Fritz

Srpski
Dear laurakazarinova,We're glad to hear that your issue has been resolved. We... pre 7 sati
Dear ganga1416480,Thank you very much for submitting your complaint. I’m sorr... pre 7 sati
Dear LB1999,Thank you very much for submitting your complaint. I’m sorry to h... pre 7 sati
Dear Eva, Thank you for the update. Could you kindly provide a screenshot fro... pre 8 sati
Dear Thdn,Thank you very much for submitting this complaint. I'm sorry to hea... pre 8 sati
Thank you very much, jernbrekket, for providing all the necessary information... pre 8 sati
Please forward me the documents you sent to the casino for the verification o... pre 9 sati
Unfortunately, the player has not responded to our messages and questions. Co... pre 9 sati
Thank you very much, Jaykay25, for providing all the necessary information. I... pre 9 sati
Thank you for letting me know. Please forward me your gaming history as soon ... pre 9 sati
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