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Apparently irregular play and they told me I should have read the rules. Unreal. Was so excited and then got told that and I had an email saying they would process and then all history of the win disappeared from their website.

be careful everyone

Dear Gillian,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://www.classyslots.com/general-terms-conditions/?lang=en:

"Betting rules

. You must bet according to the specific rules of the game you are playing.

. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play.

Using Martingale, double-up, one number bet, and similar systems and strategies.

Purchasing in-game feature including but not limited to free spins, for the accumulated price equal to or greater than 30% of the value of the smallest deposit currently in play."

Could you please advise if you have redeemed any promotional offer when depositing funds in to your account? Ideally, please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gillian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.