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I have waited 3 weeks for a withdrawal have emailed a number of times and now I have tried to log on and my account is blocked. When contacting live chat I am told to email although they just ignore my emails.

I also note that I only play with real money and did not break any of the rules. I have a withdrawal open with lord of the spins too and the same thing happened at the same time. Guessing these guys are connected in some way? They owe me €10,000 combined.

Dear Lucy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this was your first withdrawal request?

Do I understand correctly that your withdrawal is still pending inside your account or it has been processed and sent to you already?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

PS: Could you please confirm that the currency of the disputed amount is correctly set in USD since your other complaint is in EUR.

Dear Lucy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sorry this has now been paid thanks for your help

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lucy, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru