The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. The player claimed that no terms had been broken and perceived the casino's requests as excessive. Eventually, the player provided the required documents, and the withdrawal was processed successfully. The complaint was marked as resolved by the Complaints Team.
Igrač iz Kalifornije je prošao KIC proces, ali je naišao na probleme sa povlačenjem. Kazino je zatražio dodatne osetljive dokumente za verifikaciju prebivališta koje je igrač smatrao nepotrebnim. Igrač je tvrdio da nisu prekršeni uslovi i smatrao je da su zahtevi kazina preterani. Na kraju, igrač je dostavio potrebna dokumenta i povlačenje je uspešno obrađeno. Žalba je ocenjena kao rešena od strane Žalbenog tima.
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