Hvala vam, Nick and Club Plaier, na vašim odgovorima i navedenim detaljima.
Poštovani d77338703 ,
Još jedan povezani nalog je registrovan u kazinu u januaru 2022. i ovaj nalog je takođe koristio bonus dobrodošlice bez depozita. Ovaj nalog je registrovan u kazinu sa potpuno istom adresom kao i vaš nalog.
Možete li to nekako objasniti?
Pošto je to kuća, čini se da vlasnik povezanog naloga deli isto domaćinstvo ili je barem registrovao svoj nalog sa istom fizičkom adresom. To može ukazivati na znake korišćenja tuđeg identiteta tokom registracije prvog naloga, ili vašeg spornog naloga, osim ako ne govorimo o 2 osobe/pojedinca koji su igrali u kazinu odvojeno i koji su u mogućnosti da se verifikuju.
Da nije korišćen bonus na prvom nalogu, to ne bi bio problem. Nažalost, ovako, izgleda da je bonus iskorišćen više puta po domaćinstvu, što ukazuje na moguću zloupotrebu bonusa.
Pod određenim okolnostima, možemo da prihvatimo 2 naloga koji igraju iz jednog domaćinstva, ali bi bilo malo teško dokazati da su sa njima igrala 2 različita čoveka, pošto bi kazino morao da pita oba igrača (da li je kazino mogao i voljni da to urade) da verifikuju sebe, tako da bi jedina opcija bila verifikacija drugog povezanog naloga.
Da li možete da dokažete da ste se preselili na svoju trenutnu adresu kasnije od januara 2022. koristeći neke od dokumenata pomenutih gore u jednom od Nikovih postova? Alternativno, možete li pokušati da se setite da li postoji još neko ko bi takođe mogao da ima nalog u ovom kazinu i da koristi istu fizičku adresu prilikom registracije?
Da li imate opciju da kontaktirate vlasnika povezanog naloga i zamolite ga da prođe KIC?
Thank you, Nick and Club Player, for your replies and the details provided.
Dear d77338703,
Another related account was registered in the casino in January 2022, and this account also used a no-deposit welcome bonus. This account was registered in the casino with exactly the same address as your account.
Can you please somehow explain it?
Since it is a house, it seems the owner of the linked account shares the same household, or at least registered their account with the same physical address. It could indicate signs of using someone else's identity during the registration of the first account, or your disputed account unless we are talking about 2 people/individuals who were playing in the casino separately and are able to verify themselves.
If there had been no bonus used in the first account, it would not have been a problem. Unfortunately, like this, it looks like the bonus was used more than once per household, which indicates a possible bonus abuse.
Under specific circumstances, we are able to accept 2 accounts playing from one household, but it would be a bit difficult to prove that there were 2 different people playing with them, since the casino would have to ask both players (if the casino was able and willing to do it) to verify themselves, so the only option would be to verify another linked account.
Are you please able to prove that you moved to your current address later than January 2022 using some of the documents mentioned above in one of Nick's posts? Alternatively, can you try to remember if there is anyone else who also could have an account in this casino and use the same physical address upon registration?
Do you have an option to contact the owner of the linked account and ask them to pass the KYC?
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