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The casino rejects my withdrawals and does not verify me in kyc and I sent all the documents but it still rejects them

el casino me rechaza los retiros y no me verifica en kyc ya mande todos los documentos pero igual me los rechaza

Hello popa45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ClubRiches Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, since May 3 I have sent the documentation but they reject all the documents

hola desde el 3 de mayo que mando la documentacion pero pero los rechazan a todos los documentos

They reject my documents but they do not clarify their reasons

me rechazan los documentos pero no aclaran sus razoes

Hello popa45,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear popa45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.