3. marta 2023. pokušao sam da se prijavim na svoj ComeOn nalog. Bez ikakvog upozorenja, dobio sam poruku „Vaš nalog je zatvoren, obratite se korisničkoj službi". Ista stvar se desila svakom mom nalogu u ComeOn grupi: onom na ComeOn-u, jednom u Suomikasinu, jednom u Mobilebet-u, jednom u Nopeampiju i jednom u Galaksinu. Kontaktirao sam korisničku podršku pitajući šta se dešava i nekoliko dana kasnije dobio sam odgovor:
Ljubazno bismo želeli da vam se obratimo pošto ste prekršili naše uslove i uslove koje ste prihvatili kada ste kreirali nalog na našoj veb stranici, naše relevantno odeljenje je odlučilo da trajno zatvori vaš nalog. Kao što je napisano u našim Uslovima i odredbama, 9.3 Ako se, prema isključivoj odluci Kompanije, utvrdi da ste prevarili ili pokušali da prevarite uslugu ili Kompaniju na bilo koji način uključujući, ali ne ograničavajući se na manipulaciju igrom, bacanje čipova, transfere ili plaćanje prevara, ili ako date neistinite i/ili zlonamerne komentare u vezi sa poslovanjem Kompanije u bilo kom mediju ili forumu, Kompanija zadržava pravo da objavi vaše radnje, kao i da distribuira ove informacije drugim sajtovima za onlajn igre, bankama, kreditnim karticama kompanije i odgovarajuće agencije. Štaviše, Kompanija može zatvoriti sve račune i oduzeti stanje na računu koje imate u Kompaniji ili na bilo kom drugom veb-sajtu i/ili preduzeću povezanom sa Kompanijom.
Ovo je naravno potpuno glupo opravdanje. Nisam uradio ništa od gore navedenih. Zamolio sam ComeOn da razjasni šta se dešava, ali od tada nisu odgovorili ni na jedno moje pitanje.
Tokom prošle godine, uglavnom sam učestvovao na Vespin sesijama koje je ComeOn nudio. To su sesije grupne igre koje organizuje ComeOn (https://vvv.comeon.com/fi/ve-spin), gde igrači poput mene mogu da učestvuju u sesiji kockanja od strane strimera. Na kraju sesije, preostali iznos se vraća učesnicima proporcionalno iznosu učešća. Na primer, ako je početni početni saldo 2000€, a vi uložite 400€, dobićete 400€/2000€ = 20% nazad od završnog stanja kada se sesija završi. Ponekad je ovo završno stanje 0€, ponekad 2000€, ponekad 3333€. Na kraju krajeva, strimeri igraju slot igrice sa novcem.
U mnogim sesijama, ComeOn je uključio dodatke kako bi podstakao ljude da se pridruže. Na primer, ako je početni početni saldo 2000€ i ComeOn je dodao 200€ na saldo, a vi uložite 400€, dobićete 400/1800= 22,2% nazad od završnog bilansa kada se sesija završi. Obično sam mnogo učestvovao na ovim Vespin sesijama, rizikujući od nekoliko stotina € do oko 1000 € po sesiji.
Dana 26. februara 2023., strimer se zaista posrećio na sesiji Vespina u kojoj sam učestvovao sa velikim ulazom: postigao je maksimalnu pobedu u igri, što ga je dovelo do gotovine oko 50.000 €. Mislim da sam sa te sesije osvojio oko 4500€. Nakon toga, istog dana, isti strimer je ostvario još jednu ogromnu pobedu u još jednoj sesiji Vespina, što je dovelo do još jednog ~50,000€ isplate. Mislim da je moj deo bio oko 5000€ od toga. Nakon što sam nastavio da učestvujem na Vespin-sessionu kao i ranije, pobeđivao u nekima i gubio u nekima, sve dok nije došao 4. mart i odjednom više nisam mogao da se prijavim na svoj nalog. U isto vreme, ComeOn grupa je zatvorila i moje druge naloge, koje sam povremeno koristio za Vepsine, ali uglavnom za Sportsko klađenje. Taj sporni iznos uključuje moj bilans u svih 5 kazina zajedno, iako većina na Comeon.com.
Samo da bude jasno, ništa od novca nije bonus novac. Sve je to novac koji sam deponovao, rizikovao i osvojio od sportskog klađenja i Vespin grupnih sesija. Ako me ComeOn ne želi kao kupca, neka bude, ali oni nemaju nikakvog opravdanja da mi konfiskuju novac samo zato što sam slučajno pobedio.
On 3rd of March, 2023, I tried to log-in to my ComeOn account. Without any warning, I got a message "Your account has been closed, please contact the customer service." This same thing happened to each of my account at the ComeOn group: The one at ComeOn, one at Suomikasino, one at Mobilebet, one at Nopeampi and one at Galaksino. I contacted the customer service asking what is going on and few days later got an answer:
We would kindly like to reach out to you since you have breached our T&Cs that you accepted when you created an account on our website, our relevant department has decided to close your account permanently. As written in our Terms & Conditions, 9.3 If, at the Company's sole determination, you are found to have cheated or attempted to defraud the service or the Company in any way including but not limited to game manipulation, chip dumping, transfers, or payment fraud, or if you make untrue and/or malicious comments with regard to the Company's operation in any media or forum, the Company reserves the right to publicize your actions as well as to circulate this information to other online gaming sites, banks, credit card companies, and appropriate agencies. Furthermore, the Company may close any accounts, and forfeit account balances, that you have at the Company or at any other Company-related webSite and/or business.
This is of course a completely silly justification. I have done none of the things listed above. I asked ComeOn to clarify what is going on, but they haven't replied to any of my questions since then.
Over the last year, I have mainly been participating in Wespin-sessions ComeOn has been offering. They are a group play sessions hosted by ComeOn (https://www.comeon.com/fi/we-spin), where players like me can participate in a gambling session by a streamer. At the end of the session, the remaining balance is distributed back to the participants proportionally to the participation amount. For example, if initial starting balance is 2000€, and you put in 400€, you will get 400€/2000€ = 20% back of the ending balance once the session ends. Sometimes this ending balance is 0€, sometimes it is 2000€, sometimes it is 3333€. The streamers are playing slot games with the money, after all.
In many of the sessions, ComeOn included add-on balances to encourage people to join. For example, if initial starting balance is 2000€ and ComeOn added 200€ to the balance, and you put in 400€, you will get 400/1800= 22.2% back of the he ending balance once the session ends. I usually participated big in these Wespin-sessions, risking few hundreds € to up to about 1000€ per sesssion.
On 26 of February, 2023, a streamer got really lucky in a Wespin session I had participated in with a big entry: he hit a max win on a game, which lead him to cashout about 50,000€. I think I won about 4500€ from that session. Afterwards, on the same day, that same streamer hit another huge win in another Wespin-session, leading to another ~50,000€ cashout. I think my share was about 5000€ from that. After I continued participating in Wespin-session as before, winning in some and losing in some, until 4th of March came and suddenly I could no longer log-in to my account. At that same time, ComeOn group also closed my other accounts, which I have occasionally used for Wepsins, but mainly for Sportsbetting. That disputed amount includes my balance in all 5 casinos combined, although majority of it on Comeon.com.
Just to be clear, none of the money is bonus money. It is all money I've deposited, risked and won from sports betting and Wespin group sessions. If ComeOn doesn't want me as customer, so be it, but they have zero justification confiscate my money just because I happened to win.
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