Primio sam promotivnu poruku e-poštom koja reklamira čip bez depozita za 280 dolara. U promociji je navedeno da možete da iskoristite 140 dolara prvog dana, a drugu polovinu ćete dobiti sledećeg dana. Između njih nije bio potreban depozit. Nikada ranije nisam koristio ovu stranicu, ali sam odlučio da isprobam promociju.
Igrao sam prvo poluvreme i nisam prošao kroz uslove za igru, ali sam bio uspešan drugog dana. Prolazak je koštao oko 8000 dolara, tako da je bilo veoma zamorno da se završi.
Povlačenje je bilo maksimalno 100 dolara koje sam pokrenuo. Dobio sam poruku da moram da verifikujem svoj nalog pre nego što se povlačenje može obraditi. Poslao sam potrebne dokumente i takođe je bio depozit od najmanje 10 dolara za verifikaciju mog kripto novčanika. Poslao sam nešto više od 17 dolara da budem siguran.
Nakon što sam pružio sve što su tražili, strpljivo sam čekao nekoliko nedelja. Posle otprilike mesec dana dobio sam poruku da je moje povlačenje odobreno i da su sredstva na putu. Nikada nisam dobio ništa pa sam kontaktirao podršku. Rekli su mi da je povlačenje odbijeno jer sam navodno koristio više naloga. Bio je to prvi i jedini put da sam uopšte bio na toj veb stranici. Objasnio sam to agentu koji je zatim promenio svoju priču i rekao da je to zato što sam koristio više besplatnih čipova zaredom.
Ovo bi imalo smisla osim što je promocija koju sam koristio bila posebno dizajnirana da se koristi dva uzastopna dana. Na osnovu činjenice da su već menjali priče i izmišljali stvari kako bi odbili moje povlačenje, nisam htela da nastavim da se svađam sa agentom. Nije čak bio upoznat sa njihovim sopstvenim ToS-om i činilo se da je više zainteresovan da bude nepristojan i da se ponaša kao da je to lična stvar. Rekao sam mu da ako neće da mi plate onda želim nazad svoj depozit.
Potvrdio je adresu mog novčanika i onda mi je rekao da je depozit poslan. Dvaput sam proverio svoj račun i iznenađenje, bez depozita. Obavestio sam ga da ništa nisam dobio, a on je nastavio da laže i kaže da je poslato. Na kraju sam razgovarao sa drugim agentom nakon što sam izgubio nadu da ću postići bilo kakav napredak sa prvim, a drugi je samo izbacio gomilu generičkih odgovora i ponovio laž da mi je depozit vraćen. Ponudio sam da pošaljem snimke ekrana koji pokazuju moju aktivnost novčanika kada sam ga prvobitno poslao i da dokažem da nisu ništa poslali, ali je agent samo zatvorio ćaskanje.
Ne samo da su odbili moje legitimno povlačenje, već su ukrali i moj depozit od 17 dolara. Moraju da prestanu da nepoželjno šalju neželjene reklame ako je to krajnji rezultat korišćenja jedne. Pratio sam njihov ToS i ispunio sve njihove zahteve, ali izgleda da će samo promeniti pravila, izmisliti laži I ukrasti od svojih igrača.
I received an email promo advertising a no deposit free chip for $280. The promo stated that you could redeem $140 the first day and you would receive the other half the next day. No deposit was required in between. I had never used this site before but decided to try out the promo.
I played the first half and didn't make it through the playthrough requirements but I was successful on the 2nd day. The playthrough was something like $8000 so it was very tedious to complete.
Withdrawal was a $100 max which I initiated. I got a message saying that I needed to verify my account before the withdrawal could be processed. I sent the required documents and there was also a deposit of at least $10 to verify my crypto wallet. I sent a little more than $17 to be on the safe side.
After providing everything they asked for i waited patiently for several weeks. After about a month I got a message saying that my withdrawal was approved and that funds were on the way. I never received anything so I contacted support. They told me the withdrawal had been rejected because I had supposedly used multiple accounts. It had been the first and only time I had ever even been to that website. I explained this to the agent who then changed his story and said it was because I had used multiple free chips in a row.
This would make sense except that the promo I had used was specifically designed to be used on two consecutive days. Based on the fact that they were already changing stories and making things up to deny my withdrawal I wasn't going to continue arguing with the agent. He wasn't even familiar with their own ToS and seemed more interested in being rude and acting like it was a personal matter. I told him that if they weren't going to pay me then I wanted my deposit back.
He confirmed my wallet address and then told me that the deposit had been sent. I double checked my account and surprise surprise, no deposit. I informed him that I had not received anything which he continued to lie and say that it was sent. I ended up speaking with another agent after giving up hope of making any progress with the first one and the second one just spouted off a bunch of generic responses and repeated the lie that my deposit had been returned. I offered to send screenshots showing my wallet activity when i initially sent it and to prove they didn't send anything back but the agent just closed the chat down.
Not only did they deny my legitimate withdrawal but they've also stolen my $17 deposit. They need to stop spamming their promos unsolicited if this is the end result of using one. I followed their ToS and fulfilled all their requirements but it seems they will just change the rules, make up lies, AND steal from their players.
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