Zahtev za pomoć oko zatvaranja Coolbet naloga
Dragi kazino guru,
Obraćam se za pomoć u vezi sa mojim Coolbet nalogom, koji je nedavno zatvoren pod, po mom mišljenju, nepravednim i netačnim okolnostima. Ispod je detaljan prikaz situacije:
Šta se dogodilo:
- 28. marta 2025. godine stavio sam nekoliko opklada koje su se pokazale uspešnim. Završio sam sa ukupnim stanjem od približno 20.000 NOK , koje sam nameravao da podignem, pošto Coolbetov proces povlačenja obično traje 10-20 minuta.
- Sledećeg jutra, 29. marta 2025, probudio sam se i otkrio da su sve moje opklade poništene. Kada sam se prijavio na svoj Coolbet nalog, bio sam šokiran kada sam video da je moj nalog pokazao negativan saldo od -1,083 NOK, što nije imalo smisla s obzirom na dobitke od prethodne noći.'
- Dobio sam mejl od CoolBet-a u kojem su me zamolili da verifikujem dve svoje bankovne kartice, što sam odmah i uradio, predavši sve potrebne dokumente i izvode računa. Ranije sam bez problema verifikovao svoj nalog i kartice, tako da nisam mnogo razmišljao o tome u to vreme, pod pretpostavkom da je ovo deo standardne verifikacije.
Kasnije uveče, dobio sam e-poštu od Coolbet-a u kojoj se navodi da je moj nalog zatvoren nakon rutinske bezbednosne provere. U e-poruci se pominje da je stanje isplaćeno i odnosi se na sledeće uslove:
" Pišemo da vas obavestimo da smo tokom rutinske bezbednosne provere odlučili da na neodređeno vreme zatvorimo vaš Coolbet nalog i nastavili da isplaćujemo stanje na vašem nalogu. Pozivamo se na sledeće odredbe i uslove: 2.5.4 Operater zadržava pravo da zatvori vaš članski nalog i da vam vrati iznos koji je dostupan za opkladu, podložno odbitku relevantnih troškova za povlačenje, osim toga, Operator zadržava apsolutno pravo na povlačenje. da zatvorite Vaš nalog člana i konfiskujete sva postojeća sredstva u slučaju kršenja uslova i uslova i/ili dokaza o zloupotrebi/prevari.
moja briga:
Duboko sam zbunjen i zabrinut ovim ishodom, jer sam se uvek pridržavao pravila i igrao pošteno. Nisam se upustio u bilo kakvo prevarantsko ili uvredljivo ponašanje, niti sam uradio bilo šta neobično. Kladio sam se odgovorno i jednostavno sam imao sreće da dobijem. Čini se da je ovaj problem možda povezan sa tehničkom greškom na strani Coolbet-a, za koju oni indirektno potvrđuju da je to zbog tehničkog problema, u poruci koju su mi poslali: „Zdravo , Kontaktiramo vas u vezi vaše poslednje isplate. Iz tehničkih razloga nismo bili u mogućnosti da obradimo poslednju isplatu na vašu karticu. Sada smo otkazali zahtev za isplatu i ljubazno vas molimo da zatražite novi račun."
Ne vidim kako bi bilo moguće da se kladim nakon što su događaji već završeni. Otkazivanje opklada i negativan saldo nemaju smisla u kontekstu mog uobičajenog ponašanja u klađenju.
Zahtev za pomoć:
S obzirom na okolnosti, s poštovanjem tražim vašu pomoć da mi pomognete da rešim ovaj problem i vratim svoj nalog. Jasno mi je da je zatvaranje mog naloga zasnovano na grešci, i verujem da bi ispravan tok akcije bio da ili otkažem opklade na koje se to odnosi ili vratim relevantne iznose, a ne da trajno zatvorim svoj nalog.
Bio bih vam zahvalan na bilo kakvoj pomoći koju možete da pružite u vezi sa Coolbet-om, poštenom pregledu situacije i obezbeđivanju da se stvar reši. Ako su sa moje strane potrebni dodatni dokumenti ili informacije kako bih podržao moj slučaj, rado ću ih dostaviti.
Unapred vam hvala na pomoći i radujem se što ću se uskoro javiti.
Srdačan pozdrav,
Coolbet korisnik (sada bivši korisnik Coolbet)
Request for Assistance with Coolbet Account Closure
Dear Casino Guru,
I am reaching out for assistance with a matter regarding my Coolbet account, which was recently closed under what I believe to be unfair and incorrect circumstances. Below is a detailed account of the situation:
What Happened:
- On March 28th, 2025, I placed several bets that turned out to be successful. I ended up with a total balance of approximately 20,000 NOK, which I intended to withdraw, as Coolbet's withdrawal process usually takes 10-20 minutes.
- The following morning, March 29th, 2025, I woke up to find that all of my bets had been canceled. When I logged into my Coolbet account, I was shocked to see that my account showed a negative balance of -1,083 NOK, which made no sense given the winnings from the night before.'
- I recieved a mail from CoolBet where I was asked to verify two of my bank cards, which I did promptly, submitting all the necessary documents and account statements. I’ve had my account and cards verified before without issue, so I didn’t think much of it at the time, assuming this was part of standard verification.
Later in the evening, I received an email from Coolbet stating that my account had been closed following a routine security check. The email mentioned that the balance was paid out, and referred to the following terms:
"We are writing to inform you that during a routine security check, we have decided to indefinitely close your Coolbet account and have proceeded to pay out your account balance. We refer to the following term and condition: 2.5.4 The Operator reserves the right to close Your Member Account and to refund to You the available to bet balance, subject to the deduction of relevant withdrawal charges, at the Operator’s absolute discretion. Furthermore, the Operator reserves the right to close Your Member Account and confiscate any existing funds in case of a breach of the T&Cs and/or the evidence of the abuse/fraud is found."
My Concern:
I am deeply confused and concerned by this outcome, as I have always adhered to the rules and played fairly. I have not engaged in any fraudulent or abusive behavior, nor have I done anything out of the ordinary. I have placed bets responsibly and have simply been fortunate in winning. It appears that this issue may be related to a technical error on Coolbet's side, which they indirectly confirms that this is due to a technical issue, in the mail they sent me: "Hi , We are contacting you about your latest payout. Due to technical reasons we were unable to process the last payout to your card. We have now cancelled the payout request and kindly ask you to request a new payout to your bank account instead."
I cannot see how it would be possible for me to place bets after events have already concluded. The cancellation of the bets and the negative balance don’t make sense in the context of my usual betting behavior.
Request for Assistance:
Given the circumstances, I respectfully request your assistance in helping me resolve this issue and get my account reinstated. It is clear to me that the closure of my account is based on an error, and I believe the correct course of action would be to either cancel the affected bets or refund the relevant amounts, not to close my account permanently.
I would be grateful for any help you can provide in liaising with Coolbet, reviewing the situation fairly, and ensuring that the matter is resolved. If any further documents or information are needed from my side to support my case, I am more than happy to provide them.
Thank you in advance for your assistance, and I look forward to hearing back from you soon.
Best regards,
Coolbet User (now ex-coolbet user)
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