Hvala vam što ste prihvatili moju žalbu.
Čet sada ponovo radi, ne znam zašto nije.
Otpremio/la sam izvod iz banke (samo jedna stranica sa mojim imenom, stanjem, prihodom i ishodom).
Zamutio sam privatna imena i brojeve bankovnih računa ljudi koji su mi poslali novac (platili kupovinu). Kao iu Holandiji, zakon o privatnosti je veoma strog i nije mi dozvoljeno da dajem bankovne podatke od drugih. Cosmo Casino je odbio dokument. Zato sam kontaktirao podršku za pojašnjenje i rekli su mi da ne mogu da zamaglim stvari na dokumentu.
Ostale stvari koje ne smem da šaljem na primer na mom dokumentu o povraćaju poreza piše na vrhu „Ne šalji ovo" (ali na holandskom, pa tako nešto). Ovo je strogo zabranjeno. I takođe je od prošle godine, tako da je njegov put do starog plus prošle godine sam bio na socijalnoj pomoći
Ja sam samozaposlen, tako da nemam platni list. Dakle, jedino što mogu da otpremim je izvod iz banke, ali oni ga ne prihvataju. Zaista je frustrirajuće jer se sada oseća kao da misle da sam kriminalac ili tako nešto. U Holandiji su VEOMA strogi sa transferima, paze na sumnjive transakcije i vaš račun bi odmah bio zatvoren ili „zamrznut", a bićete poslani u zatvor.
Ovaj problem me je držao budnim cele noći, pa sam neposredno pre nego što je ova žalba prihvaćena odlučio da otpremim nezamućenu verziju bankovnog izvoda, pa sam sada prekršio zakon tako što sam dao informacije o bankovnom računu o drugima koji nisu ja =( . Ja sam nikada nisam prekršio zakon, tako da je ovo bilo jako loše, ali nisam znao šta da radim i zaista sam se radovao novcu jer sam mogao da odvojim nekoliko dana od posla (dobiti bi mi nekako platili slobodne dane. smisao).
Ne znam koliko žele da znaju i ako je 1 stranica dovoljna, mislim da je izvod iz banke za mesec otprilike 60 stranica (nekako preterano).
Zaboravio sam da napomenem da sam pri prvom upload-u koji je odbijen samo zamutio ime i brojeve bankovnih računa ljudi koji su mi platili, tako da su i dalje bili vidljivi datum, iznos i opis. I bilo je vrlo jasno zašto su platili k iznos jer je to u opisu plaćanja.
Trebalo bi da prihvate da moram da poštujem zakon svoje zemlje, prihvatili su me kao igrača (pre mnogo godina, bio sam igrač mnogo godina u Cosmo kazinu).
Proverio sam na Google-u zašto bi kazino uradio ovaj KIC i pročitao sam da se radi o sumnjivim stvarima i/ili pranju novca.. Proverio sam koliko sam novca stavio na svoj kazino račun iu poslednjih nekoliko meseci bilo je 4500 nešto evra. Dakle, ništa sumnjivo ili preterano.
Pozdravi,
Arie
Thank you for the acceptance of my complaint.
The chat now works again, I don't know why it didn't.
I've uploaded a bank statement (only one page with my name, my balance , income and outcome).
I blurred out private names and bankaccount numbers of the people who have send me money (paid for a purchase). As in the Netherlands the privacy law is very strict and I'm not allowed to provide bank information from others. Cosmo Casino rejected the document. So I contacted support for clarification and they told me that I can not blur stuff on the document.
The other things I am not allowed to send for example on my tax refund document it says on the top "Do Not Send This"(but in Dutch, so something like that). This is strictly forbidden. And it's also from last year, so its way to old plus I was on welfare last year
I am self employed, so I don't have a employment payslip. So the only thing I can upload is the bankstatement, but they don't accept it. It's really frustrating because it now feels like they think I'm a criminal or something. In the Netherlands they are VERY strict with transfers they keep a close eye to suspicious transactions and your account would be closed or "frozen" immediately plus you'll be send to jail.
This issue kept me awake all night, so just before this complaint was accepted I decided to uploaded the unblurred version of the bank statement, so now I broke the law by providing bank account information about others that are not me =( . I've never broken the law so this feels really really bad. But I didn't know what to do and I was really looking forward to the money because I could take some days of from working (the winnings would kinda pay for my days off in a sense).
I don't know how much they want to know and if 1 page it's enough, I mean the bank statement of month is like 60 somewhat pages (kinda excessive).
I forgot to mention that on the first upload that was rejected, I only blurred out the name and bankaccount numbers of the people who paid me, so the date, amount and description were still visible. And it was very clear why they paid x amount because that's in the description of the payment.
They should accept that I have to obey the law of my country, they accepted me as a player (years back, been a player for many years at Cosmo Casino).
I've checked on Google why a Casino would do this KYC and I've read it was about suspicious and or money laundering stuff.. I've checked how much money I've put into my Casino account and in the last few months it was 4500something euro's. So nothing suspicious or excessive.
Regards,
Arie
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