The player from Japan had deposited approximately $10,000 and won $19,500 after meeting the play requirements, but his winnings were confiscated for an unclear reason. Despite confirmation from the support team that only 1x wagering was needed, the player lost his winnings and sought clarification. The Complaints Team had engaged with the casino regarding the confiscation, emphasizing the need for fair gambling practices and suggesting that raising wagering requirements would have been a more appropriate response than confiscation. The casino maintained its stance, stating that the decision had been based on its AML policies, and the complaint was ultimately rejected after the regulatory body ruled in favor of the casino.
Igrač iz Japana je deponovao približno 10.000 dolara i osvojio 19.500 dolara nakon što je ispunio uslove za igru, ali mu je dobitak konfiskovan iz nejasnog razloga. Uprkos potvrdi tima za podršku da je potrebno samo 1k klađenje, igrač je izgubio svoj dobitak i tražio je pojašnjenje. Žalbeni tim je sarađivao sa kazinom u vezi sa konfiskacijom, naglašavajući potrebu za poštenom praksom kockanja i sugerišući da bi povećanje uslova za klađenje bilo prikladniji odgovor od konfiskacije. Kazino je ostao pri svom stavu, navodeći da je odluka zasnovana na politici borbe protiv pranja novca, a žalba je na kraju odbijena nakon što je regulatorno telo presudilo u korist kazina.
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