Čini mi se da je moj život stavljen na čekanje dok se bavim ovim problemom, svaki dan mi prožima misli o tome kako Crashino misli da je u redu da se ponašaju prema svojim klijentima na ovaj način.
Pročitao sam T i C na veb lokaciji i nisam prekršio nijednu.
Na vašoj veb stranici ne postoji ništa što kaže da britanski građani ne mogu da igraju u vašem kazinu. Što izgleda vaš razlog za zatvaranje mog naloga.
Poslao sam KIC dokumente, koji pokazuju moju adresu na kojoj živim u Austriji, moj pasoš koji dokazuje moju ličnu kartu.
Iako na vašoj veb stranici jasno piše: „U ovom trenutku nismo licencirani i to nam omogućava da ne zahtevamo KIC procedure"
Igrao sam sopstvenim sredstvima, BEZ BONUS sredstava.
Kontaktirao sam vas svakodnevno da bih dobijao ažuriranja, samo da bi mi rekli da budete strpljivi, a onda dobijam e-poruku koja kaže;
„Zdravo Stiv,
Nažalost, zatvorili smo vaš račun i vratili vam ukupan iznos koji ste do sada položili.
Izvinjavamo se zbog eventualnih neprijatnosti prouzrokovane."
Količina vremena i stresa izazvana ovim je neprihvatljiva i bolna.
Podneo sam zahtev za povlačenje pre skoro 2 nedelje i dobio sam JEDAN netačan odgovor od Crashina na ovoj platformi, navodeći njihove uslove i odredbe za koje znaju da nisam prekršio jer su dobili moje KIC dokumente.
Da nisam našao kazinoguru veb lokaciju, verujem da bih imao 0 kontakta od Crashina.
Ako imate aspiracije da budete legitiman, pošten i pristojan kazino, trenutno imate mnogo problema, ja imam istinu i činjenice na svojoj strani i odbijam da ovo pustim dok ne primim isplatu svog povlačenja, koje sam dobio pošteno i pošteno.
Zaista cenim pomoć CasinoGurusa u posredovanju u ovome.
Pozdravi
My life feels like it has been put on hold whilst dealing with this issue, it is consuming my thoughts each day as to how Crashino thinks that it it OK to treat their customers this way.
I have read through the Ts and Cs on the website and I haven't breached any.
There is nothing on your website that says British citizens can't play at your casino. Which seems your reason for closing my account.
I sent KYC docs, showing my address where I reside in Austria, my passport proving my ID.
Even though it clearly states on your website, "We are not licensed at this moment and this allows us to not require KYC procedures"
I played with my own funds, NO BONUS funds.
I contacted you daily to get updates, only to get told to be patient, then I get an email saying;
"Hi Steve,
Unfortunately we have closed your account and refunded your total deposited amount so far.
We apologize for any inconvenience caused."
The amount of time and stress caused by this is unacceptable and painful.
I made the withdrawal request nearly 2 weeks ago now, and have had ONE inaccurate response from Crashino on this platform, citing their terms and conditions which they know I didn't break because they got my KYC docs.
If I didn't find the casinoguru website I believe I would have had 0 contact from Crashino.
If you have aspirations to be a legitimate, fair and decent casino, you have many issues currently, I have the truth and facts on my side and refuse to let this go until I receive payment of my withdrawal, which I won fair and square.
I really appreciate CasinoGurus help in the intermediation of this.
Regards
Izmenjeno
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