Zdravo Pavel, danas sam dobio ovaj mail:
Draga Ramona,
Nadamo se da će vas ovaj imejl dobro pronaći.
Šaljemo vam ovu e-poštu iz Crazeplai tima za zaštitu igrača.
Kao licencirani operater, od nas se traži da izvršimo određene provere na svim računima igrača kako bismo bili sigurni da pružamo bezbedno okruženje za igranje, kao i da se uverimo da svaki od naših igrača uživa u najvišim standardima zajedno sa bezbednom i poštenom igrom.
Razmotrili smo vašu žalbu i želimo da vas obavestimo da smo doneli odluku da vam refundiramo ukupno 320,00 €
Ovaj povraćaj sredstava će biti izvršen kada završite proces verifikacije tako što ćete nam poslati:
Izvod iz banke
Puno ime i pun IBAN moraju biti vidljivi, ovaj bankovni izvod mora da se razlikuje od onog koji je prvobitno poslat (ne iz Santander Consumer Bank)
Koristite vezu u sledećoj e-poruci da otpremite svoje dokumente; uverite se da su potrebne informacije jasno vidljive kako biste izbegli bilo kakva kašnjenja tokom verifikacije.
Ako imate dodatnih nedoumica, pitanja ili komentara, ne ustručavajte se da kontaktirate naš tim za korisničku podršku.
S poštovanjem,
Tim za zaštitu igrača.
Crazeplai Casino.
Izvini, sad se osećam totalno prevaren, šta je to, izbegavaš uplate, stvarno nema drugog načina da to vidiš, navodno ne ide u moju banku, onda ću ti naravno dati alternativnu opciju, moj profit 320 € na to sam već bio verifikovan da prebacim račun svoje ćerke ili na svoju visa karticu, koju sam koristio i za plaćanja u kazinu, inače ne bi pokušali da prebace novac, što je moja banka navodno odbila, uveravaju me iz banke da to nije tačno, i ako sada dobijem takve mailove, izvinite, još uvek imam osećaj da se isplata izbegava, neverovatno. Srdačan pozdrav
RK*****
Hello Pavel, today I received this mail:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry, I feel totally fooled now, what's the point, you avoid the payments, there's really no other way to see it, supposedly it doesn't go to my bank, then of course I'll give you an alternative option, my profit 320 € on that I was already verified to transfer my daughter's account or to my visa card, which I also used for payments in the casino, otherwise they would not have tried to transfer the money, which my bank allegedly refused, my bank assures me that this is not true, and if I get such mails now, sorry, I still have the feeling that the payment is being shirked, unbelievable. best regards
RK*****
Hallo Pavel, heute habe ich diese Mail erhalten:
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the Crazeplay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that we made the decision to refund you a total of €320.00
This refund is going to be made once you complete the verification process by sending us:
Bank statement
Full name and full IBAN must be visible, this bank statement must be different from the one that the wires were sent initially ( not from Santander Consumer Bank )
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team.
Crazeplay Casino.
Sorry ich fühle mich jetzt total verarscht,was soll das ,man drückt sich vor den Zahlungen, anders ist es echt nicht mehr zu sehen, angeblich geht es nicht an meine Bank, dann geb ich natürlich eine ausweich Möglichkeit ,mein Gewinn 320€ auf das Konto meiner Tochter zu überweisen oder auf meine visa Karte,die ich ja auch zu Zahlungen im Casino genutzt habe,verifiziert war ich ja schon,sonst hätten sie doch das Geld angeblich nicht versucht zu überweisen, was ja meine Bank angeblich abgelehnt hat,meine Bank versichert mir das dies nicht stimmt, und wenn ich jetzt solche Mails bekomme sorry da hab ich immer noch das gefühl das sich vor auszahlung gedrückt wird,unfassbar.liebe grüße
R.K*****
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