Crazy Fox Casino - Povlačenje igrača je odloženo.

I've been waiting for confirmation of a withdrawl for about 6 days now. I've been denied my withdrawls on 4 different occasions from $600 , 1300, 3200 and $7500. As my withdrawls kept getting denied so I kept playing and winning. It's been a struggle just to get verified. at first it was your usual picture ID and proof address which I supplied and was verified. So made a withdrawl for $600. Denied as I had to verify my phone number on profile. So number gets verified and win some more and request another withdrawl denied as I needed a document showing proof of deposit with name, date, amount, account # . I could not get a statement with all 4 types of info all on one statement So denied my withdrawl. I sent images via email with the amount date and account but no name so denied again. So I keep playing and fortunately keep winning. I contact support again and they now want me to send them a picture of myself with a letter with the date and saying something like Hi crazy Fox casino.and in my other hand my picture ID. So I manage to get the picture and I send it off,as I now have a balance of around $8000. About a day goes by and they reply wanting a more clearer picture. So I I make sure the letter and picture are as good as gold. They than verify the selfie picture. So I send in yet another withdrawl request for 7500.which is were I'm at right not they say it's being reviewed by the financial dept. And ask me about another email address linked to my browser and that's where I'm at right now

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Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please understand that the verification process is a complex one. The casino wants to make sure, that they send the winnings to the rightful owner, and several steps are required to complete this thorough process.

Since you have filed this complaint 2 days ago, could you please advise if your withdrawal is still pending? Also, I would like to know if your account has finally been verified.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

No still not verified. I went in person to my bank and have gotten a statement which verifies the 4 deposits as there requesting. However I sent them via email. as I cant get into my crazy fox account has it keeps saying pin incorrect for Google authenticator. I than get a reply from them saying both my withdrawls for $7500 and $2500 have been cancelled and I need to file my documents through my account in which I cant get into I ll send you my statement as well as my emails with crazy fox casino ⁰

Thank you very much Christopher for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Christopher,

I looked at your case and emails and understand the situation. I will contact the casino and see what can be done.

Thanks I appreciate everything you guys have done. So just a bit of an update, I went to the bank and they printed me off a PDA Statement that's shows the 4 transactions required with all the details. I have yet to hear back from them and stupid me keeps gambling at crazy fox. As they keep declining my withdrawals putting the funds back into my casino account.I currently still have a withdrawal pending as of this AM for $7000. I just hope I can withdrawl these funds and put restrictions in place as I know I have a serious problem with gambling. Just hate how these casinos play these games knowing exactly what's going to happen.

Hi Christopher, please try not to play away the balance until we solve this.

We would like to ask the Crazy Fox Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Peter M,

We believe that this complaint is absolutely irrelevant because we cancelled only withdrawals which were over the daily limit (according to our terms and conditions). The rest of the player's withdrawal requests were pending. The problem is that the player cancelled his withdrawals by his own.

Thank you for understanding!

Kindest regards,

Crazy Fox Casino Team

Thank you Crazy Fox Casino Team for the reply. Dear Christopher, if the only problem was the daily withdrawal limit, I found the limits for you:

"The maximum withdrawal amount processed to a player is USD 5,000 / EUR 5,000 / CAD 7,500 / NOK 50,000 / PLN 20,000 / NZD 7,500 / ZAR 75,000 / JPY 600,000 per day, USD 10,000 / EUR 10,000 / CAD 15,000 / NOK 100,000 / PLN 40,000 / NZD 15,000 / ZAR 150,000 / JPY 1,200,000 per week and USD 30,000 / EUR 30,000 / CAD 45,000 / NOK 300,000 / PLN 120,000 / NZD 45,000 / ZAR 450,000 / JPY 3,600,000 per month, unless otherwise specified in the Terms & Conditions of a specific promotion."

Try to withdraw your winnings gradually within the daily limit and let me know if it worked.

Dear Christopher,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.