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They won't payout my winnings

Dear Chauncey,

Thank you for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe your problem in more details? Could you please specify whether you played and win with a bonus? Did you complete the KYC?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru (or post it here).

Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much Chauncey for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Crazy Luck Casino to join us and help us resolve the player's issue.

Ok thankyou

Ok thank you!!

We haven't receive any answer from the casino yet. Please note if you will fail to respond to us within the next 7 days, the complaint will be closed as "unresolved", which could lead to casino's rating deduction.

Unfortunately, we haven't receive any answer from the casino. I'm really sorry we could not help you more, but as the casino did not respond at all, there isn't much we can do for your case. All I can do is to recommend you to play in a better casino, with higher rating. Please do not hesitate to contact us if you will come across any issue in the future.

Best regards,

Nick

Casino.guru

The complaint was reopened and closed as resolved after the casino provided us proof that the player has no more pending withdrawals.