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04/24 I HAVE JUST EARNED €4000 ON THE CRESUS CASINO SITE AFTER SEVERAL DEPOSITS I HAVE VALIDATED MY ACCOUNT I CONTACT THE DEPARTMENT TO EXPLAIN TO THEM THAT I CANNOT MAKE MY WITHDRAWAL THEY EXPLAIN ME THAT I HAVE TO WAIT THE NEXT DAY SUPRISE ACCOUNT LOCKED FOR NO REASON AS BY CHANCE ONCE I WON A MONEY I have all the proof I only have one active account I received a message from support to provide documents no response until now

24/04 JE VIEN DE GAGNÉ 4000€ SUR LE SITE CRESUS CASINO APRÈS PLUSIEURS DÉPÔT J'AI VALIDER MON COMPTE JE CONTACTE LE SERVICE POUR LEURS EXPLIQUER QUE JE N'ARRIVE PAS À FAIRE MON RETRAIT IL M'EXPLIQUE QUE JE DOIS PATIENTER LE LENDEMAIN SUPRISE COMPTE BLOQUE SANS RAISON COMME PAR HASARD UNE FOIS QUE J'AI GAGNÉ UNE SOMME  j'ai toute les preuve je dispose que d'un seule compte actif j'ai reçu message du support pour fournir documents aucune réponse jusqu'à maintenant

Hello jeromecisco8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cresus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello the documents have been checked (proof) following a sum of €4115 won on the site I contact the support for their report that I cannot make a withdrawal the next day SUPRISE account blocked while I have been 12 months am registered on the site I contacted the support to ask them about the withdrawal the support replied that I have to send documents that I have sent (proof) since no news according to several opinions on internet this site blocks players once the amount is important how can you worry about it it's pitiful for all the proof please contact me

Bonjour les documents ont été vérifié (preuve) suite à une somme de 4115€ gagné sur le site je contacte le support pour leurs signalé que je n'arrive pas à faire de retrait le lendemain SUPRISE compte bloqué alors que cela fais 12 mois que je suis inscrit sur le site j'ai contacté le support pour leurs demander par rapport au retrait le support m'a répondu que je dois envoyé des documents que j'ai e'core envoyé (preuve) depuis aucune nouvelle d'après plusieurs avis sur internet ce site bloque les joueur une fois que le le montant est important comment peut t'en faire sa c'est pitoyable pour toute les preuve veuillez me contacter

Hello jeromecisco8,

It is a common practice to block the player's account until the verification is fully finished. Can you please advise if the casino did request any additional documents since your account got closed? If yes, did you forward them all the requested ones?

Dear jeromecisco8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.