Dragi spotnevventures,
Primio sam tvoju e-poštu. Potvrđujem da ste dostavili sve raspoložive dokaze o plaćanju sa vaše strane; nažalost, još uvek nema potvrde od provajdera plaćanja u kazinu koja ukazuje da je depozit uspešno primljen na njihovoj strani.
Kazino tim aktivno prati situaciju; međutim, u ovom trenutku ništa se dalje ne može učiniti ni sa njihove ni sa naše strane. Najbolja akcija koja mi pada na pamet je da kontaktirate svoju banku i pokrenete opoziv transakcije. Kao što je ranije objašnjeno, izgleda da je plaćanje zaglavljeno između finansijskih institucija i samo vaša banka ima ovlašćenje da interveniše i reši ovo.
Iako iskreno želim da mogu da pomognem dalje, ključno je razumeti da mi nismo finansijski organ i da nemamo apsolutno nikakvu nadležnost nad transakcijama između banaka ili drugih institucija. Ovo pitanje se mora obratiti direktno vašoj banci. Ako utvrdite da vaša banka nije u mogućnosti da na zadovoljavajući način odgovori na vaše nedoumice, preporučujem da podnesete zvaničnu žalbu Nacionalnoj korporaciji za plaćanje Indije ( NPCI ) preko njihovog portala za registraciju žalbi .
Nažalost, ne možemo više ništa da uradimo, jer ovo pitanje u potpunosti ne spada u naše nadležnosti. Nadam se da razumete ograničenja naše uloge u ovoj stvari.
Uz sve ovo rečeno, nažalost, nismo u mogućnosti da dalje nastavimo sa vašim slučajem. Javite mi ako mogu da vam pomognem sa nečim drugim.
Dear spotnewventures,
I have received your email. I acknowledge that you have provided all available evidence you could of the payment from your side; sadly, there has still been no confirmation from the casino’s payment provider indicating that the deposit was successfully received on their end.
The casino team is actively monitoring the situation; however, at this point, there is nothing further that can be done from either their side or ours. The best course of action that comes to my mind is for you to contact your bank and initiate a recall of the transaction. As explained earlier, it appears that the payment is stuck between financial institutions, and only your bank has the authority to intervene and resolve this.
While I sincerely wish I could assist further, it is crucial to understand that we are not a financial authority and have absolutely no jurisdiction over transactions between banks or other institutions. This matter must be addressed directly with your bank. If you find that your bank is unable to address your concerns satisfactorily, I recommend submitting a formal complaint to the National Payments Corporation of India (NPCI) through their Register a Complaint portal.
Unfortunately, there is nothing more we can do, as this issue falls entirely outside our scope of authority. I hope you can understand the limitations of our role in this matter.
With all this being said, regrettably, we are not able to further pursue your case. Please let me know if I can assist you with anything else.
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