Poštovani konovazena4,
Hvala vam puno što ste podneli ovu žalbu. Zaista mi je žao što čujem za vaš problem.
Imajte na umu da kazino jasno navodi minimalni iznos depozita za svaku valutu na vašem profilu:
Važno je napomenuti da ako je vaš deponovani iznos bio ispod minimalno potrebnog iznosa, koji ćemo nazvati 150 DOG, nećemo moći da vam pomognemo. U takvim slučajevima, kazino nije u mogućnosti da vrati vaš depozit jer ga nikada nije primio. Osim toga, pošto se kriptovalute ne mogu ući u trag, pronalaženje novca je skoro nemoguće.
Da bi izbegli bilo kakve probleme, igrači uvek treba da vode računa o minimalnim zahtevima za depozit kazina koji koriste i da se postaraju da njihovi depoziti ispunjavaju ili premašuju ove zahteve. Takođe je od suštinskog značaja da prođete kroz odredbe i uslove kazina i razumete njihove politike u vezi sa naknadama i depozitima kako biste izbegli bilo kakve potencijalne posledice neispunjavanja minimalnog iznosa depozita.
Obavestite me ako još nešto možemo da vam pomognemo.
Srdačan pozdrav
Veronika
Dear konovazena4,
Thank you very much for submitting this complaint. I'm really sorry to hear about your issue.
Please keep in mind that the casino clearly states the minimum deposit amount for each currency in your profile:
It's important to note that if your deposited amount was below the minimum required amount, which we'll refer to as 150 DOG, we won't be able to assist you. In such cases, the casino is unable to return your deposit since they never received it. Besides, since cryptocurrencies are untraceable, finding the money is nearly impossible.
To avoid any problems, players should always be mindful of the minimum deposit requirements of the casino they're using and ensure their deposits meet or exceed these requirements. It's also essential to go through the casino's terms and conditions and understand their policies concerning fees and deposits to avoid any potential consequences of not meeting the minimum deposit amount.
Please let me know if there is anything else we can help you with.
Best regards
Veronika
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