Zdravo Casino Guru Team & leonardolls1 ,
Budite sigurni, detaljno smo pregledali ovaj slučaj.
Dotična promocija je zaista poslata i ručno dodata pošto kod nije unet tokom procesa depozita.
Prema našim uslovima i odredbama, samo jedan bonus može biti aktivan istovremeno.
Pošto ste istog dana zatražili još jedan bonus na depozit, prethodni bonus je poništen, što vas je podstaklo da nas kontaktirate da ručno dodamo preostale besplatne okrete.
U organizacione svrhe, imamo politiku da ako se besplatni obrtaji dodaju ručno, to mora da se uradi u roku od 24 sata.
Uspešno smo rešili sve, osim jednog seta od 100 besplatnih okretaja.
Zadovoljstvo mi je da vas obavestim da smo dodali ovaj set od 100 besplatnih obrtaja na vaš nalog kao kompenzaciju.
Verujemo da će ova rezolucija zadovoljiti vaše zadovoljstvo i želimo vam sve najbolje.
Srdačan pozdrav
Team Crocoslots
Hi Casino Guru Team & leonardolls1 ,
Rest assured, we've thoroughly reviewed this case.
The promotion in question was indeed sent and manually added since the code wasn't entered during the deposit process.
As per our terms & conditions, only one bonus can be active concurrently.
Since you claimed another deposit bonus on the same day, the previous bonus was cancelled, prompting you to contact us to manually add the remaining free spins.
For organisational purposes, we have a policy that if free spins are added manually, it must be done within a 24-hour time frame.
We've successfully resolved everything, except for one set of 100 free spins.
I'm pleased to inform you that we've added this set of 100 free spins to your account as compensation.
We trust this resolution meets your satisfaction and wish you all the best.
Kind regards
Team Crocoslots
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