CrownPlay Casino - Igrač ne može da pristupi veb lokaciji kazina.

Hi,

I deposited multiple amounts of money into my crownplay casino account over the last year. Recently I won $47000 and attempted to withdraw $1200 but it was stuck on processing. I recently tried to log back in and the url says I have been blocked from accessing the website.. I dont know what to do or who to contact. Please help!!

Dear Jakescarr,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To assist you more effectively, could you please provide the following details?

• What was the date of your most recent deposit and withdrawal attempt?
• When was the last time you successfully logged into your casino account?
• Have you contacted the casino’s customer support at support@crownplay.com? If so, what was their response?
• Have you tried clearing your cookies, cache, and browsing history or accessing the casino website through a different device, browser, or internet provider?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi,

Thank you for the response.

I attempted to browse the site today and have successfully logged into my account.

I last deposited into my account on the 31/3/25 and attempted to withdraw $1000 on the 31/3/25 then $1200 on the 2/4/25 and $1200 on the 3/4/25 but they all remain in ‘under review’ as the status. I have spoken to support chat 24/7 they said they are at final stage of processing.

I sent an email but no response.

So update is I can access my account again but not to sure if I actually will receive what I have won. My account balance is now $16000 with pending $3400 withdrawing.

thanks for the reply!