The player from Greece expressed frustration with the online casino, citing significant losses and a lack of rewards aside from gimmicks. He noted that bonuses were not credited after his deposit, and customer support was unresponsive, providing only automated replies. The Complaints Team informed him that they could not compel the casino to provide loyalty rewards or upgrade player status, as casinos were not obligated to offer such benefits. Due to the player's lack of response to follow-up inquiries, the complaint was ultimately rejected.
Igrač iz Grčke izrazio je frustraciju zbog onlajn kazina, navodeći značajne gubitke i nedostatak nagrada osim trikova. Primetio je da bonusi nisu pripisani nakon njegovog depozita, a korisnička podrška nije reagovala, pružajući samo automatizovane odgovore. Tim za žalbe ga je obavestio da ne mogu da primoraju kazino da obezbedi nagrade za lojalnost ili unapredi status igrača, jer kazina nisu u obavezi da nude takve pogodnosti. Zbog nedostatka odgovora igrača na naknadne upite, žalba je na kraju odbijena.
Automatski prevedeno:
