The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The issue was resolved when the player finally received her payout after 14 days of waiting. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system. The player had expressed frustration over the delay but appreciated the assistance provided.
Igračica iz Ontarija je zatražila povlačenje manje od dve nedelje pre podnošenja žalbe. Njen novac još nije bio primljen. Problem je rešen kada je igračica konačno primila isplatu nakon 14 dana čekanja. Tim za žalbe je potvrdio rešenje i označio žalbu kao „rešenu“ u svom sistemu. Igrač je izrazio frustraciju zbog kašnjenja, ali je cenio pruženu pomoć.
Zdravo, pridružio sam se Crovn Plai kazinu pre otprilike 3 nedelje i sajt je izgledao prilično dobar. Napravio sam 2 povlačenja jer možete povući samo 1000 dolara dnevno, jedno za 490 4. februara i drugo 9. februara za 500. Oboje su još uvek na čekanju i svu moju komunikaciju sa podrškom samo stalno govore da budete strpljivi.
Povlačenja još uvek čekaju, jedno je prošlo 10 dana, a drugo 7 dana. Stalno dobijam isti odgovor od njihovog tima za podršku koji mi govore da budem strpljiv. Sve je dobro i dobro je reći budite strpljivi, ali kada njihovi T&C kažu 3 radna dana za isplate.
Hi There, joined Crown Play casino about 3 weeks ago and the site seemed fairly good. Made 2 withdrawals as you can only withdraw $1000 per day, one for 490 feb 4 and another one feb 9 for 500. They are both still pending and all my communication with support they just keep saying be patient.
The withdrawals are still pending, one has been 10 days and the other one 7 days. I keep getting the same reply from their support team telling me to be patient. It's all good and well to say be patient, but when their T&Cs say 3 working days for payouts.
Dear Amy44,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear Amy44,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Zdravo
prošlo je 14 dana od mog prvog povlačenja i 9 od mog poslednjeg. Nastavite da kontaktirate kazino i sve što kažu je da budete strpljivi.
nema ažuriranja na tom kraju.
a bove
Hi
it has been 14 days since my first withdrawal and 9 since my last one. Continue to contact casino and all that they say is to be patient.
no update on there end.
a bove
Zdravo
Jutros sam ponovo kontaktirao njihovu službu za korisnike i isti odgovor samo da budem strpljiv. Kao da su njihovi odgovori isečeni i nalepljeni iz skripte.
veoma frustrirajuće
Hi
I contacted their customer service again this morning and same reply of just to be patient. It is like their responses are cut and paste from a script.
very frustrating
Draga Ami44,
Možete li, molim vas, da nam kažete da li je vaš nalog u potpunosti verifikovan i da li ste akumulirali svoj balans sa pravim novcem ili bonusom?
Pored toga, prosledite svaku komunikaciju između vas i kazina u vezi sa ovim slučajem na nikolas.b@casino.guru .
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Dear Amy44,
Can you please advise if your account is fully verified and if you have accumulated your balance with real money or bonus?
Additionally, please forward any communication between you and the casino related to this case to nikolas.b@casino.guru.
Looking forward to hearing from you.
Regards,
Nick
Zdravo
konačno isplaćeno juče. Tako brutalno po dužini vremena.
hvala na pomoći
Hi
finally paid out yesterday. So brutal at the length of time.
thanks for your help
Draga Ami44,
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste izdvojili trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju radi pomoći u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Nick Bacon
Casino.Guru
Dear Amy44,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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