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I made three withdrawals and not a single one has been processed.

Εκανα τρεις αναλήψεις και δεν έχει πραγματοποιηθεί ούτε μια

Dear Mersini,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They haven't processed any of the three! It's still in the early stages after ten days

Δεν εχουν επεξεργαστεί καμία από τις τρεις ! Είναι ακόμη σε αρχικό στάδιο μετά από δέκα μέρες

Dear Mersini,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, only one withdrawal out of the three has been made, the others nothing yet

Γεια σας μόνο η μία ανάληψη από τις τρεις έχει πραγματοποιηθεί οι άλλες τίποτα ακόμα

Dear Mersini,

Can you please advise when exactly were those withdrawals requested?

Additionally, since when is your account fully verified and if you have accumulated your winnings with a bonus or real money?

If there is any communication between you and the casino related to the case, please forward it to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Yesterday they sent me the withdrawal that was pending since 15.3. Now I'm waiting for the withdrawal from 16.3. I'll let you know if there's any problem.

Μου έβαλαν εχθές την ανάληψη που εκκρεμούσε από 15.3 τώρα περιμένω την ανάληψη από 16.3 θα σας ενημερώσω αν ύπαρξη κάποιο πρόβλημα

Everything is fine, they put the money in, thank you.

Ολα εντάξει τα έβαλαν τα λεφτά ευχαριστώ

Dear Mersini,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru