Poštovani vkuoch1978,
Što se tiče vaših tvrdnji iznad:
- da, to je tačno - VPN se koristi iz bezbednosnih razloga, i to je uobičajena stvar, ali ne u slučaju da treba da sakrijete svoju lokaciju i zaobiđete ograničenja onlajn kazina
- niste uplatili depozit da biste igrali, samo ste uplatili depozit da biste podigli svoj dobitak, dok nije bilo znakova da igrate za pravi novac
- Usuđujem se da se ne složim sa tvrdnjom da niste krivi - svesno ste prekršili odredbe i uslove kazina, koje ste prihvatili prilikom registracije
Nakon što smo prikupili sve potrebne informacije i dokaze, ovu žalbu zatvaramo kao neopravdanu zbog kršenja odredbi i uslova kazina – zaobišli ste ograničenja kazina koristeći VPN da sakrijete svoju trenutnu lokaciju. U suprotnom, ne biste mogli ni da otvorite veb lokaciju kazina. Ovim su ozbiljno prekršena pravila i ograničenja kazina. Osim što ste sakrili svoju lokaciju, koristili ste nekoliko uzastopnih bonusa bez depozita, a da niste pravili depozite između njih. Govorimo o besplatnom novcu koji daje kazino, koji kazino može ograničiti kako mu odgovara, posebno u slučaju bonusa bez depozita. Pravila kazina u vezi sa bonusima bez depozita su jasna, a takođe se prihvataju prilikom registracije.
Ako svi igrači igraju u onlajn kazinima na ovaj način, ne bi imalo smisla da kazina uopšte pružaju svoje usluge igračima. Pored toga, vaš depozit za potvrdu je vraćen. U suštini niste ništa izgubili, a čak ste mogli da koristite usluge kazina uprkos njegovim ograničenjima i da igrate tamo. Kazino je postupio ispravno iu skladu sa svojim uslovima i odredbama i prihvatamo njegovu odluku. Nažalost, nemate pravo na dobitke dobijene na ovaj način.
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
U slučaju bilo kakvih pitanja, slobodno mi pišite naKSKSKSKSKS0@email.kkkkk .
Hvala vam puno, Nick and Cripto Loko Casino, na pružanju informacija i saradnji.
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear wkuoch1978,
As for your claims above:
- yes, that is correct - VPN is used for security reasons, and it is a common thing, but not in case you need to hide your location and circumvent online casino restrictions
- you did not make a deposit to play, you only made the deposit to withdraw your winnings, while there were no signs of play for real money
- I dare to disagree with the claim that it is not your fault - you knowingly breached the casino's terms and conditions, which you accepted upon registration
After gathering all the necessary information and evidence, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - you bypassed the casino's restrictions by using VPN to hide your current location. Otherwise, you would not be able to even open the casino website. This seriously breached the casino's rules and restrictions. Apart from hiding your location, you used several consecutive no-deposit bonuses without making deposits between them. We are talking about free money given by the casino, which the casino can limit as it sees fit, especially in the case of no-deposit bonuses. The casino's rules regarding no-deposit bonuses are clear, and also those are accepted upon registration.
If all players play in online casinos in this way, it would not make sense for casinos to provide their services to players at all. In addition, your confirmation deposit was refunded. You basically lost nothing, and even could use the casino's services despite its restrictions, and play there. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision. Unfortunately, you are not entitled to the winnings obtained this way.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, Nick and Crypto Loko Casino, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru
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